Consumer Financial Services

Mindful of the impending retirement of many millions of investors in the “baby boomer” generation, which hold a substantial amount of the world’s wealth, the Financial Industry Regulatory Authority (FINRA) continues to heavily monitor its member firms supervision of their registered financial advisors who service vulnerable and elderly investor customers. For example, last month FINRA

On June 12, the Federal Trade Commission (FTC or Commission) published a request for public comment seeking comments and suggestions on effective coordination efforts with state attorneys general nationwide to help educate and protect consumers from potential fraud. This comes at the direction of the FTC Collaboration Act of 2021, which was signed into law last October by President Joe Biden.

The Collaboration Act directs the FTC to “conduct a study on facilitating and refining existing efforts with State Attorneys to prevent, publicize, and penalize frauds and scams being perpetrated on individuals in the United States.”

On June 1, the Sixth Circuit Court of Appeals issued a ruling in Dickson v. Direct Energy, LP, holding that the plaintiff’s claims that he received a single ringless voicemail (RVM) for commercial purposes satisfy the demands of Article III because his alleged injury under the Telephone Consumer Protection Act (TCPA) constitutes a concrete harm.

In Dickson, the plaintiff alleged that Direct Energy delivered multiple RVMs to his cellular phone advertising its services. RVM technology allows a party to deposit voicemails directly into a recipient’s voicemail box, without having to place a traditional call to the recipient’s wireless phone. During discovery, an expert witness concluded that of the multiple RVMs the plaintiff received, only one originated from Direct Energy. The trial court held that the plaintiff’s receipt of a single RVM did not constitute concrete harm sufficient for Article III standing because: (1) the plaintiff could not recall what he was doing at the time he received the RVM, (2) the plaintiff was not charged for the RVM, (3) the RVM did not tie up the plaintiff’s phone line, and (4) the plaintiff spent a small amount of time reviewing the RVM.

The Consumer Financial Protection Bureau (CFPB or Bureau) has signaled that it intends to propose a rule that would allow it to exercise supervisory authority over a greater number of nonbank financial companies that participate in the consumer payments market.

Under the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank), the CFPB has authority

On June 8, the Consumer Financial Protection Bureau (CFPB) announced that it had entered a consent order against medical debt collector Phoenix Financial Services for alleged violations of the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA).

According to the CFPB, Phoenix sent collection letters to consumers who had disputed the

As discussed here, in April 2023, Colorado introduced HB 1229 that proposed to limit certain charges on consumer loans and simultaneously opt Colorado out of sections 521-523 of the Depository Institutions Deregulation and Monetary Control Act (DIDMCA). Sections 521-523 of DIDMCA empower state banks, insured state and federal savings associations and state credit unions to charge the interest allowed by the state where they are located, regardless of where the borrower is located and regardless of conflicting state law (i.e., “export” their home state’s interest-rate authority). However, section 525 of DIDMCA gives states the authority to opt out of sections 521-523. Indeed, Colorado initially opted out of DIDMCA when it was enacted, but later repealed its opt-out. This week HB 1229 was signed into law by Governor Jared Polis joining Colorado with Iowa and Puerto Rico as the only jurisdictions currently opting out.

Today, the Consumer Financial Protection Bureau (CFPB) issued a report analyzing the use of chatbots in consumer finance and the impact on customer service. The report notes that financial institutions are increasingly using chatbots to reduce the costs of human customer service agents, and moving away from simple, rules-based chatbots toward more sophisticated technologies, such

On December 10, 2023, New York General Business Law § 520-e requiring a grace period for the use of credit card rewards points will go into effect. Specifically, the legislation provides that if any credit card rewards program is modified, cancelled, closed, or terminated, the card holder must be provided notice of such change “as

With a roll-out led by Vice President Harris, the federal financial services regulators have released the long-awaited proposed automated valuation model (AVM) rule, referencing both home appraisal bias in mortgage lending and algorithmic bias, but providing no guidance at all about how to address those issues. On June 1, the Consumer Financial Protection Bureau

According to a recent report by WebRecon, the month of April saw a significant reduction from the previous month in filings under the Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), and the Telephone Consumer Protection Act (TCPA), as well as a reduction in complaints filed with the Consumer Financial Protection Bureau