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Stefanie Jackman

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Stefanie takes a holistic approach to working with clients both through compliance counseling and assessment relating to consumer products and services, as well as serving as a zealous advocate in government inquiries, investigations, and consumer litigation.

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On July 20, Pennsylvania Governor Josh Shapiro signed Senate Bill 992 (the Bill) into law, with an effective date of October 19, 2026. The amendments modernize the Telemarketer Registration Act (the Act) for the first time in almost three decades to address today’s technology, including robocalls, text messages, ringless voicemails, and AI-generated messaging and impose new compliance obligations on businesses that contact Pennsylvania consumers by phone or text. Significant changes are discussed below.

The District of Columbia’s Medical Debt Mitigation Amendment Act of 2026 is now law, even without the mayor’s blessing. According to a post by Accounts Recovery, Mayor Muriel Bowser returned Bill 26-0438 to Council Chairman Phil Mendelson unsigned, but the bill passed into law automatically upon her refusal to sign it.

  • Governor Gavin Newsom appointed former CFPB Director Rohit Chopra as inaugural secretary of California’s new Business and Consumer Services Agency (BCSA) on May 12, 2026, with the agency launching July 1, 2026.
  • The BCSA does not expand the DFPI’s statutory authority under the California Consumer Financial Protection Law (CCFPL), but Chopra’s role as
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In this episode of The Consumer Finance Podcast, host Chris Willis is joined by colleagues Stefanie Jackman and Brian Hays to discuss the Seventh Circuit’s landmark July 2026 ruling in Steidinger v. Blackstone Medical Services, a unanimous decision holding that text messages do not qualify as “telephone calls” under § 227(c)(5) of the Telephone Consumer Protection Act (TCPA), eliminating a private right of action for National Do Not Call Registry violations based solely on text message communications.

This article was republished on insideARM on August 25, 2026.

On August 14, the Consumer Financial Protection Bureau (CFPB or Bureau) announced that it is ceasing the discretionary publication of unverified consumer complaint narratives and related data visualizations in its Consumer Complaint Database. The move represents a significant change to one of the Bureau’s most publicly visible data tools that will meaningfully reduce reputational risk for financial institutions and financial services companies.

As we previously discussed here, the New York City Department of Consumer and Worker Protection (DCWP) delayed the effective date of its amended debt collection regulations, known as the SHIELD Rule, from September 1, 2026 to January 1, 2027, to provide regulated entities additional time to make operational adjustments and to allow the agency to address outstanding questions from industry stakeholders.

On July 21, 2026, the Federal Trade Commission (FTC) announced a proposed settlement order permanently banning Dennise Merdjanian — a key operator of a Nevada-based student loan debt relief scheme — from the debt relief industry and from telemarketing. The order resolves the FTC’s charges that Merdjanian and her co-defendants took more than $45.9 million from consumers by impersonating the U.S. Department of Education and making false promises of student loan forgiveness.

New York City is moving aggressively into consumer protection territory that federal regulators have largely stepped back from. In January 2026, Mayor Zohran Mamdani signed two executive orders directing the Department of Consumer and Worker Protection (DCWP) to crack down on hidden fees and subscription tricks and traps. DCWP has now followed through, finalizing a first-of-its-kind municipal click-to-cancel rule (previously discussed here and here) and publishing a proposed citywide “junk fee” ban.

It has been reported that the New York City Department of Consumer and Worker Protection (DCWP) has pushed back the effective date of its amended debt collection regulations, known as the SHIELD Rule, from September 1, 2026 to January 1, 2027. The delay, which has not yet been confirmed on the DCWP’s official website, was announced to provide regulated entities additional time to make operational adjustments and to allow the agency to address outstanding questions from industry stakeholders.

Background: The TCPA’s Private Right of Action for Unwanted Calls

Congress enacted the TCPA in 1991 to address the proliferation of unwanted telephone solicitations. The statute defines “telephone solicitation” as “the initiation of a telephone call or message for the purpose of encouraging the purchase or rental of, or investment in, property, goods, or services.” 47 U.S.C. § 227(a)(4) (emphasis added).