Consumer Financial Protection Bureau (CFPB)

In a 51-47 vote on April 18, the U.S. Senate voted in favor of invalidating 2013 guidance from the Consumer Financial Protection Bureau that targeted purported discrimination in the automobile finance market.  The resolution passed on party lines, with Senator Joe Manchin (D-W.Va.) the lone Democrat to join Republicans in voting to overturn the guidance. 

As we reported here, Senator Jerry Moran (R-Kan.) introduced a resolution in March to overturn the CFPB’s highly controversial Bulletin 2013-02, which set forth the CFPB’s interpretation of the Equal Credit Opportunity Act (ECOA) as applied to pricing in indirect automobile lending.  The Bulletin targeted dealer markups, a practice whereby an automobile dealer charges a consumer a higher interest rate than the rate at which an indirect lender is willing to purchase the consumer’s retail installment contract.  The Bureau expressed concern that indirect lenders afforded too much pricing discretion to dealers, potentially opening the door to discrimination against protected groups, including women, AfricanAmericans, and Hispanics.  Further, the Bureau also announced in the Bulletin its intent to use a disparate treatment or disparate impact theory to hold an indirect auto lender liable for allowing prohibited pricing differences created by a dealer’s conduct. 

In March 2017, Senator Pat Toomey (R-Penn.) asked the Government Accountability Office whether the Bulletin qualified as a rule subject to Congressional review.  The GAO concluded that the Bulletin was indeed a rule and, as a result, should have been subject to Congressional review.  Based on the decision, Toomey co-sponsored with Moran the resolution to kill the guidance. 

The resolution moves now to the House of Representatives for a vote.

Under prior director Richard Cordray, the Consumer Financial Protection Bureau earned a reputation as an extremely aggressive regulator. However, since acting director Mick Mulvaney took office more than four months ago, the agency has not brought a single enforcement action.

Mulvaney has said that, in general, the CFPB will only go after egregious cases of consumer abuses. “Good cases are being brought. The bad cases are not,” he said at an event in Washington this month.

To that end, Reuters is reporting that the CFPB has decided not to file a lawsuit against a collection agency that collects on payday loans, despite the agency apparently getting the green light to move forward from former director Richard Cordray before he resigned. Cases against three other payday lending operations for engaging in illegal collection activities are also reportedly on the chopping block.

The CFPB’s new direction regarding enforcement actions was foreshadowed in January when Mulvaney, in a letter to Fed Chairwoman Janet Yellen, requested no funding for the CFPB’s second fiscal quarter budget. Mulvaney noted that the agency already had $177.1 million in its coffers — more than enough funds to cover the agency’s expenses. “Simply put, I have been assured that the funds currently in the bureau fund are sufficient for the bureau to carry out its statutory mandates for the next fiscal quarter while striving to be efficient, effective and accountable,” Mulvaney wrote in the letter. The excess funds were part of a “reserve fund” formerly maintained by Cordray. Mulvaney said he did not see a reason for the fund since the Federal Reserve has regularly supplied the money the agency needs.

Troutman Sanders LLP will continue to monitor developments regarding CFPB funding and enforcement activity.

The Supreme Court recently held that civil actions consolidated under Rule 42(a) retain their separate identities, so that a final decision in one action is immediately appealable by the losing party, even if other actions in the consolidated proceeding remain.

Consumer litigation often lends itself to consolidation under Federal Rule of Civil Procedure 42 because defendants tend to see multiple lawsuits – often filed by the same opposing counsel – on the same issue. Although it didn’t arise from a consumer lawsuit, Hall v. Hall addresses an important issue regarding finality and appeal of consolidated civil actions in federal court.

The case arises from a family dispute that found its way into the courts. Although the facts are interesting, the procedural posture of underlying case is at issue. At bottom, two cases involving a family dispute were consolidated in the United States District Court of the Virgin Islands. One of the consolidated cases reached final judgment while the other was still going through post-trial motions. The losing party immediately filed an appeal after the first final judgment order only to have the United States Court of Appeals for the Third Circuit immediately dismiss the appeal under the theory that the court lacked jurisdiction while the other case was still pending.

On further appeal, the Supreme Court reversed the Third Circuit.  Chief Justice Roberts, writing for the unanimous court, began with the premise that had the actions not been consolidated, there would be no question that the plaintiff could have appealed the ruling, which ended the litigation and triggered the entry of judgment. According to Chief Justice Roberts, the question was whether the consolidation of the cases merged them into a single case, so that the judgment in one case was interlocutory because work remained to be done in the other case.  Rejecting this notion, the Court held that consolidated cases retain their separate identities, so that a final decision in one action is immediately appealable by the losing party, even if other actions in the consolidated proceeding remain.

The court did allow that a district court could consolidate cases for “all purposes” in appropriate circumstances. However, all-purpose consolidation likely does not create a unified action, at least as it relates to a losing party being able to immediately appeal an adverse judgment.

Senator Jerry Moran (R-Kan.) recently introduced a resolution to overturn guidance promulgated by the Consumer Financial Protection Bureau in 2013. The resolution seeks to invalidate the Bureau’s guidance under the Congressional Review Act, the same statute that permitted Congress to overturn the arbitration rule. 

The guidance at issue is the CFPB’s highly controversial Bulletin 2013-02, which set forth the CFPB’s interpretation of the Equal Credit Opportunity Act (“ECOA”) as applied to pricing in the indirect automobile lending space. The Bulletin targeted dealer markups, a practice whereby an automobile dealer charges a consumer a higher interest rate than the rate by which an indirect lender is willing to purchase the consumer’s retail installment contract. The Bureau specifically expressed concern that indirect lenders afforded too much pricing discretion to dealers, potentially opening the door to discrimination. Further, the Bureau also announced in the Bulletin its intent to use a disparate treatment or disparate impact theory to examine an indirect auto lender’s ECOA liability for prohibited pricing differences created by a dealer’s pricing strategies. 

This is not the first time Bulletin 2013-02 has come under fire. In March 2017, Senator Pat Toomey (R-Pa.) asked the Government Accountability Office whether the Bulletin qualified as a rule. The GAO concluded that the Bulletin was indeed a rule and, as a result, should have been subject to Congressional review. While this likely was the death knell for the Bulletin, a formal invalidation of the guidance could occur if Moran’s resolution, co-sponsored by Toomey, is successful. 

Troutman Sanders routinely advises clients on the compliance risks posed by direct and indirect auto lending. We will continue to monitor these regulatory developments.

On June 9, 2017, under the leadership of its former director, the Consumer Financial Protection Bureau issued a modified civil investigative demand, or “CID,” containing the following Notification of Purpose: 

The purpose of this investigation is to determine whether a [sic] student-loan servicers or other persons, in connection with servicing of student loans, including processing payments, charging fees, transferring loans, maintaining accounts, and credit reporting, have engaged in unfair, deceptive or abusive acts or practices in violation of §§ 1031 and 1036 of the Consumer Financial Protection Act of 2010, 12 U.S.C. §§ 5531, 5536; or have engaged in conduct that violates the Fair Credit Reporting Act, 15 U.SC. §§ 1681, et seq., and its implementing Regulation V, 12 C.F.R. Part 1022. The purpose of this investigation is also to determine whether Bureau action to obtain legal or equitable relief would be in the public interest. 

The recipient of this CID was Heartland Campus Solutions ECSI, a division of Heartland Campus Solutions and a large servicer of student loans. Within twenty-one days, Heartland filed a petition to set aside or modify this request in the United States District Court for the Western District of Pennsylvania. The District Court rejected the petition. 


Statutory Framework  

Title X of the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank)—the Consumer Financial Protection Act (CFPA)—established the CFPB to “regulate the offering and provision of consumer financial products or services under the Federal consumer financial laws” and “to implement and . . . enforce Federal consumer financial law.” One of the CFPB’s “primary functions” is to “supervis[e] covered persons for compliance with Federal consumer financial law, and tak[e] appropriate enforcement action to address violations of Federal consumer financial law[.]” For years, the CFPB has investigated for-profit colleges for allegedly deceptive practices in connection with their student-lending activities. 

Pursuant to its investigative authority, the CFPB may issue CIDs so as to investigate and collect information “before the institution of any proceeding.” These demands may require the production of documents and oral testimony from “any person” that it believes may be in possession of “any documentary material or tangible things, or may have any information, relevant to a violation” of the sundry laws over which it enjoys jurisdiction. Statutorily, each CID must “state the nature of the conduct constituting the alleged violation which is under investigation and the provision of law applicable to such violation.” As CIDs are not self-enforcing, a recipient’s refusal compels the CFPB to file a petition in federal court to secure compliance.  

D.C. Circuit’s Test 

In Consumer Financial Protection Bureau v. Accrediting Council for Independent Colleges and Schools, 854 F.3d 683 (D.C. Cir. 2017) (ACICS), the D.C. Circuit formulated the test now used for analyzing the enforceability of a CID. In that case, the CID’s Notification of Purpose declared:  

The purpose of this investigation is to determine whether any entity or person has engaged or is engaging in unlawful acts and practices in connection with accrediting for-profit colleges, in violation of sections 1031 and 1036 of the Consumer Financial Protection Act of 2010, 12 U.S.C. §§ 5531, 5536, or any other Federal consumer financial protection law. The purpose of this investigation is also to determine whether Bureau action to obtain legal or equitable relief would be in the public interest. 

Affirming the district court’s decision that this CID was unenforceableother than noting that an agency may define the scope of its investigation in general terms, the Bureau wholly fails to address the perfunctory nature of its Notification of Purpose”the D.C. Circuit summarized its guiding principles. “[R]eal limits on any agency’s subpoena power” exist, it warned, and “the deference courts afford agencies does not ‘eviscerate the independent role which the federal courts play in subpoena enforcement proceeding.’” Instead, “[t]he statutory power to enforce CIDs in the district courts . . . [implicitly] entrusts courts with the authority and duty not to rubber-stamp the . . . [CFPB’s] CIDs, but to adjudge their legitimacy.” Simply put, “[a]gencies are also not afforded ‘unfettered authority to cast about for potential wrongdoing.’” Therefore, “[b]ecause the validity of a CID is measured by the purposes stated in the notification of purpose,” courts must carefully assess “the adequacy of the notification of purpose,” a critically “important statutory requirement.” In general, no court should “enforce a CID when the investigation’s subject matter is outside the agency’s jurisdiction” or honor a demand “where there is too much indefiniteness or breadth in the items requested.” 

Guided by these precepts, ACICS gave content to CIDs’ minimal “adequacy” requirement. “A notification of purpose may use broad terms to articulate an investigation’s purpose.” However, to satisfy the statute, that notice must still provide a recipient “with sufficient notice as to the nature of the conduct and the alleged violation under investigation.” 

The D.C. Circuit applied this standard—and found the CFPB’s CID to be inadequate. While the Notification of Purpose defined “the relevant conduct as ‘unlawful acts and practices in connection with accrediting for-profit colleges,’” it “never explain[ed] what the broad and non-specific term ‘unlawful acts and practices’ means in this investigation.” Reasonably read, the CFPB’s explanation of its investigative purpose provided “no description whatsoever of the conduct the CFPB is interested in investigating” or “sa[id] nothing” at all about any potential link between the relevant conduct and the alleged violation. The D.C. Circuit concluded, “[W]ere we to hold that the unspecific language of this CID is sufficient to comply with the statute, we would effectively write out of the statute all of the notice requirements that Congress put in.” 

Case at Hand

Application of ACICS’ Standard 

Heartland “relie[d] almost exclusively” upon the test fashioned and utilized in ACICS. Although the District Court agreed that ACICS sets forth the correct legal test for analyzing the enforceability of a CID, it rejected Heartland’s central argument: that the CID issued to it by the CFPB was just as vague because it “merely categorize[s] all aspects of a student loan servicing operation.” 

Instead, the District Court saw two pivotal distinctions between the two notices. First, “the CFPB has broad statutory authority to investigate student lending practices,” unlike the its questionable prerogative to investigate college accreditation in ACICS. Second, the CID issued to Heartland lacked any “catch-all” provision for “any other” consumer financial law violations, again distinguishing it from the capacious and virtually unlimited CID in ACICS. Indeed, the CID in Heartland referred to two violations—engaging in Unfair, Deceptive or Abusive Acts or Practices (UDAAP) and violation of the Fair Credit Reporting Act (FCRA)—that the CFBP is statutorily obliged to enforce. 

As to Heartland’s alternative argument—that the CID was improper because it covered all the operations of a student loan servicer’s business—the District Court deemed it a “red herring.” Heartland itself, it noted, had acknowledged the CFPB’s broad authority to investigate violations of consumer financial laws. Per Dodd-Frank, as long as oversight of each operation lies within the CFPB’s purview, a CID may reasonably cover a company’s every endeavor. As the District Court observed, Heartland had cited “no authority . . . holding that the CFPB is barred from investigating the totality of a company’s business operations, rather than a mere subset of its operations, when it has a legitimate reason to believe that violations have occurred.” For its part, the District Court could find not a shred of legal support for this assertion. 

Accordingly, as Heartland had “not argue[d] that the information requested in . . .  [the] CID is unreasonably broad or burdensome, only that the Notification of Purpose is inadequate,” the District Court deemed “the Notification of Purpose set out in the June 9 CID . . . [to be] sufficient to provide Respondent with fair notice of the CFPB’s investigation” under the ACICS standard. 

Two Take-Aways: Two Ways to Defeat CIDs and CFPB’s Unchanged Character   

Heartland holds several lessons for lenders, servicers, and their counsel. First, these opinions, if only because of the scarcity of any others, will likely set the rules for the cases to follow. Under ACICS and Heartland, firms and individuals receiving CIDs can object to them on two bases: (1) that the CID is beyond the scope of the CFPB’s authority to investigate, and (2) that the CID is not specific enough to put the recipient on notice of the alleged illegal conduct. Whether or not the CFPB responds with more thorough descriptions, both ACICS and Heartland point to two promising avenues for beating back an unduly capacious CID. 

Second, the Heartland case suggests a nuanced approach to the CFPB, even under its more pro-business director. Apparently, the CFPB is still willing to continue with its investigations and enforcement activity in the studentfinancing field. In addition, it appears prepared to pursue ongoing enforcement investigations and to sue to enforce CIDs where the activities implicated fall readily within its jurisdiction. 

How other courts make use of ACICS and Heartland in the years ahead is a story worth following.

On February 12, the White House released its budget proposal for Fiscal Year 2018, a document that calls for numerous changes to the repayment and forgiveness of federal student loans taken out after July 1, 2019. While Congress, of course, retains responsibility for any appropriations legislation, this document’s wish-list reflects the apparent priorities of the Trump Administration: the complete overhaul of the federal student loan program and cuts of $3.8 billion to the budget for the Department of Education.

Some prominent changes include:

  • Public Service Loan Forgiveness Program (“PSLFP”): The budget eliminates this program. As it is presently constituted, borrowers who are eligible for PSLFP can apply to receive loan forgiveness for working in certain types of public service jobs, after making 120 months of consecutive payments. Nearly two-thirds of student loan borrowers interested in PSLFP earn less than $50,000 a year.
  • Income-Drive Repayment (“IDR”) Plans: The federal government’s four income-driven repayment plans would be consolidated into one universal income-driven plan that caps payments at 12.5% of a borrower’s annual discretionary income. Under the new rules, undergraduate borrowers could win forgiveness after fifteen years of payments, while graduate students would need to make thirty years of consecutive payments before gaining such an opportunity. Presently, the DOE’s regulations allow borrowers to receive forgiveness after twenty years of payments for undergraduate school loans and twenty-five years for graduate school loans. In support of this change, the budget plan says: “[T]he numerous IDR plans currently offered to borrowers overly complicate choosing and enrolling in the right plan.”
  • Subsidized Student Loans: As with the PSLFP, the budget abolishes all subsidized federal student loans. These loans, which do not accumulate interest during a borrower’s schooling, were used by approximately 5.7 million students in the 2016-17 school year.
  • Pell Grant Program: If this budget is enacted, Pell Grants would be expanded to cover short-term, training programs. Currently, Pell Grants cannot be used for academic programs shorter than fifteen weeks or that include fewer than 600 hours of instruction.
  • Consequences of Delinquency: The budget would subject delinquent borrowers to far more stringent enforcement and calls for “streamlin[ing] the Department of Education’s ability to verify applicants’ income data held by the Internal Revenue Service.”
  • Elimination of Various Programs: Some 30 programs would also lose funding, including the Supporting Effective Instruction State Grants, 21st Century Community Learning Centers, and Federal Supplemental Educational Opportunity Grant programs.

In support of these proposals, the Trump Administration stressed their potential to save $143 billion over the next decade. Secretary of Education Betsy DeVos stated that the budget “expands education freedom for America’s families while protecting our nation’s most vulnerable students” and “reflects our commitment to spending taxpayer dollars wisely and efficiently by consolidating and eliminating duplicative and ineffective federal programs that are better handled at the state or local level.” Notably, some of these suggestions appear in draft legislation already being considered by federal lawmakers.

As summarized in the March 2018 issue of the American Bankruptcy Institute Journal, ABI’s Consumer Bankruptcy Committee has recently issued several recommendations and made several observations regarding the treatment of student loans under the Bankruptcy Code, codified in Title 11 of the United States Code.

First, the Committee intends to fashion a program that would address possible ways of securing greater access for consumers owing student loans to the bankruptcy process and competent legal counsel. The Committee praised what they called consumer attorneys’ “very creative litigation to obtain relief for student loan debtors.” However, it noted that “[m]any debtors . . . cannot afford or have no access to attorneys who are willing and able to bring dischargeability [(i.e., elimination)] actions for student loan debt.”

Second, the Committee endorsed procedures, pioneered by the United States Bankruptcy Courts for the Middle District of North Carolina and the Western District of Texas (Austin Division), to allow for the repayment of student loans through a Chapter 13 plan. In general, a Chapter 13 bankruptcy is also called a “wage earner’s” plan and enables individuals with regular income to develop a plan to repay all or part of their debts. The prototype plans so far formulated are limited to loans paid through an income-based repayment plan and thus require debtors to apply for such a plan prior to filing for bankruptcy protection.

Third, the Committee expressed its support for the creation and adoption of court-sponsored student loan debt mediation programs. As currently envisioned, such a program would resemble many bankruptcy courts’ mortgage mediation programs, praised for their effectiveness and efficiency by debtors, creditors, and courts during the financial crisis of 2007-08. As the Committee observed, “a local rule requiring mandatory mediation for student loan dischargeability actions” would do better than the otherwise informal encouragement of such efforts voiced by many bankruptcy judges.

Fourth, the Committee endorsed statutory amendments to Code § 523(a)(8), which governs the discharge of student loans, and § 1322(b), which dictates the permissible content of a Chapter 13 plan.

With respect to § 523(a)(8), the Committee announced its opposition to any wholesale deletion of § 523(a)(8) as urged by some advocates. Instead, it recommends that the following statutory changes be enacted:

(1)   that its coverage of private student loans, a change made by Congress in 2005, be rolled back;

(2)    that “undue” be struck from this subsection’s “undue hardship” standard, thereby lowering the bar for securing a student loan’s nullification;

(3)    that Congress should adopt some guidance as to the appropriate construction of the term “hardship”; and

(4)    that the current test for “undue hardship” be replaced by the totality-of-circumstances test favored in the Eighth and First circuits (but not by a majority of bankruptcy courts).

The Committee favored “an amendment to the statute” because, in its words, “[i]t has become all too clear that . . . [Department of Education] policies can be changed with the stroke of a pen and a change in administrations.”

As to § 1322(b), the Committee favors a revision that would allow separate classification and treatment of student loan debt for a debtor enrolled in an income-driven repayment plan, as defined under the Higher Education Act of 1965.

“With the high default rate on this debt and the need to preserve this important resource for future students, it is time to explore options for dealing suc­cessfully with student loan debt in bankruptcy proceedings,” the Committee concluded.

More information on the Committee and its work can be found here.


In the student loan market, servicers play a critical role. These entities maintain account records regarding borrowers, send periodic statements advising borrowers about amounts due and outstanding balances, receive payments from borrowers, allocate those payments among various loans and loan holders, answer borrowers’ questions, report to creditors and investors, and strive to prevent default by delinquent borrowers via so-called “diversion aversion assistance.”

For each loan it backs, the Department of Education selects a servicer, to be changed only upon the occurrence of certain specified conditions. Currently, the DOE contracts with eight private servicers.

As the conduits between borrowers and lenders, servicers often are the most visible targets for overburdened borrowers and zealous regulators. Bills come under their letterheads and collection calls originate in their offices. As such, in recent years, servicers have increasingly become the subject of lawsuits based on state consumer protection laws as well as regulatory action by state actors.

On March 12, in order to address the concerns of servicers, lenders, borrowers, and state regulators, the DOE posted a formal notice contending that, under its interpretation of federal statutory and regulatory law, the DOE alone possesses the power to regulate student loan servicers.

The DOE acknowledged the notice was motivated by the fact that several states recently had “enacted regulatory regimes that impose new regulatory requirements on servicers of loans” under the DOE’s Direct Loan Program. Other states had imposed disclosure requirements on loan servicers for loans made under the Higher Education Act of 1965 (“HEA”), and some states had adopted regulations addressing servicing for the Federal Family Education Loan (“FFEL”) Program.

In the DOE’s view, such regulations – and claims based thereon – “are preempted because . . . state[s have] sought to proscribe conduct Federal law requires and to require conduct Federal law prohibits.” “This is not a new position,” the DOE argues in the notice.

This position echoes the DOE’s interpretation of regulations governing the FEFL Program, issued on October 1, 1990, as well as its stated position in Chae v. SLM Corporation, 593 F.3d 936 (9th Cir. 2010). (SLM Corporation, more commonly known as Sallie Mae, spun off its loan servicing operation and most of its loan portfolio into a separate, publicly traded entity called Navient Corporation on April 30, 2014. Navient is the largest servicer of federal student loans and acts as a collector on behalf of the DOE.)

In Chae, the Ninth Circuit reaffirmed its earlier conclusion that “field preemption does not apply to the HEA.”  In other words, federal education policy regarding private lending to students was deemed not so extensive as to occupy the entire regulatory field.

The Ninth Circuit also concluded, however, that (1) the HEA expressly preempted the plaintiffs’ allegations that a student loan servicer made fraudulent misrepresentations in its billing statements and coupon books, and (2) conflict preemption prohibited the plaintiffs from bringing their remaining business, contract, and consumer-protection law claims because, if successful, they would create an obstacle to the achievement of congressional purpose.

Apparently, “[t]he statutory design, its detailed provisions for the FFELP’s operation, and its focus on the relationship between borrowers and lenders persuade[d]” the appellate panel in Chae “that Congress intended to subject FFELP participants to uniform federal law and regulations,” a conclusion from which conflict preemption naturally followed.

With such precedents in mind, the DOE is now seemingly preparing to take on the more activist states on behalf of the servicers that it fought during the Obama Administration.

The Republican Congress’ ongoing effort to overhaul the Dodd-Frank Wall Street Reform and Consumer Protection Act, as embodied in the Economic Growth, Regulatory Relief and Consumer Protection Act, may yet extend a helping hand to struggling student loan borrowers. On March 8, Sen. Richard (“Dick”) Durbin (D-Ill.), the Democratic Minority Whip, introduced an amendment to this act specifically directed at aiding individuals encumbered by private student loans, or PSLs. As it now stands, the measure boasts support from several of Durbin’s Democratic colleagues, including Jack Reed (D-R.I.), Elizabeth Warren (D-Mass.), Patty Murray (D-Wash.), Sherrod Brown (D-Ohio), Richard Blumenthal (D-Conn.), Tammy Baldwin (D-Wis.), Tammy Duckworth (D-Ill.), Sheldon Whitehouse (D-R.I.), Maggie Hassan (D-N.H.), and Chris Van Hollen (D-Md.).

Expansively written and broadly reaching, Durbin’s bill adds numerous consumer protections for PSL borrowers. It includes a Student Loan Borrower Bill of Rights, which establishes disclosure requirements and protections for borrowers when a student loan is sold, transferred, or reassigned, and requires servicers to respond in a timely manner to inquiries and provide online access to information related to the borrowers’ loans. It eliminates wage garnishment for borrowers making less than 185% of the federal poverty level and limits garnishment on private and federal student loans to 10% of discretionary income for those who make more than 185% of the federal poverty level. It compels lenders to disclose benefits that may be forfeited upon refinancing of a federal student loan into a private loan and bars them from denying credit to individuals who qualify for protections under the Servicemember Civil Relief Act. Echoing provisions already approved by the Senate’s Banking, Housing, and Urban Affairs Committee, the bill further ensures that private education loans are dismissed upon a borrower’s death or disability and bars acceleration in certain defined cases. Lastly, it codifies the Know Before You Owe Private Student Loan Act, which requires that borrowers be notified of any remaining federal financial aid before taking on necessary private student loan debt.

The bill further modifies the treatment of student loans under the United States Bankruptcy Code. In particular, it creates a rebuttable presumption that certain debtors—those receiving Social Security disability benefits or acting as caregivers for veterans or elderly or chronically ill family members, or those making less than 200 percent of the poverty guidelines—face an “undue hardship” sufficient to render their debts eligible for discharge (i.e., elimination or nullification) through bankruptcy. The new amendment further restores dischargeability of private student loans that Congress effectively barred even for borrowers who face extreme financial problems via the Bankruptcy Abuse Prevention and Consumer Protection Act of 2005.

In defending his amendment, Durbin stated, “If we can take up the issue to make it easier for banks in America, we can spare a few minutes to debate whether or not we can make it easier for student borrowers to survive when the student debts that they face are stopping them from moving forward in their lives – massive debt that stops them from getting married, buying a home, a car, starting a family, that’s the reality for many families across America.” Bankruptcy judges already wield the power to cancel loans borrowed for homes, boats and other property, Durbin maintained, but their power unnecessarily stops at student loans. Supporting his colleague, Sen. Reed contended, “Strengthening student loan servicing and protections for private student loan borrowers, including in the growing refinancing market, and providing greater transparency and accountability for campus-based banking products beyond just credit cards are important steps that will ensure that the many abuses that have taken place against student loan borrowers won’t happen again.” Within hours, the amendment received strong support from the National Consumer Law Center, Center for Responsible Lending, National Association of College Admissions Counseling, American Federation of Teachers, National Education Association, and Young Invincibles.

A full summary of Durbin’s student loan amendment and videos of his remarks on the Senate floor can be found here.

The FTC has just issued its annual report, the Consumer Sentinel Network Data Book, aggregating data on the 2.68 million consumer complaints that it received in 2017. This number is down from a peak in consumer complaints during 2015 – 3.04 million complaints – and last year’s total of 2.98 million.

According to the FTC’s report, the top ten categories are as follows:

Debt Collection


Identity Theft


Imposter Scams


Telephone/Mobile Services


Banks and Lenders


Prizes, Sweepstakes


Shop-at-Home/Catalog Sales


Credit Bureaus, Information Furnishers, Report Users




Television/Electronic Media


The Consumer Sentinel Network is an online database of consumer complaints maintained by the FTC. Other federal and state law enforcement agencies contribute to the database, including the Consumer Financial Protection Bureau and the offices of 20 state attorneys general, including Alaska, Colorado, Hawaii, Idaho, Indiana, Iowa, Maine, Massachusetts, Michigan, Mississippi, Montana, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Washington, and Wisconsin. Private-sector organizations contributing data include all North American local offices of the Better Business Bureau.

Any federal, state, or local law enforcement agency can obtain access to the database by entering into a confidentiality and data security agreement with the FTC. Certain international law enforcement authorities are also allowed access.

A few points regarding the data in the report bear mentioning. First, “unverified reports filed by consumers,” regardless of merit and whether the complaint was remedied by the company, were counted as complaints. Second, even though debt collection topped the report in terms of the percentage of complaints received, the total number of debt collection complaints represents a very small portion (0.005%) of consumers who had contact with the debt collection industry during 2017. Finally, while the FTC uses the term “complaint” in its press release and makes numerous references to “complaints” in the new annual report, the report states that it refers to “consumer reports” rather than “complaints,” given that “[o]ften, people make these reports after they have experienced something problematic in the marketplace, avoided a loss, and decided to alert others.”

Nevertheless, the FTC and state attorneys general have long used consumer complaints to identify victims and potential targets for investigations. Importantly, Mick Mulvaney, President Trump’s appointee as CFPB Acting Director, has indicated that the CFPB will continue to use complaints in setting its priorities.