The Consumer Finance Podcast

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Please join Troutman Pepper Partner Chris Willis and his guest and fellow Partner Glen Trudel as they discuss credit card rewards and loyalty programs and the co-brand relationship. Topics include:

  • The importance of the co-brand credit card pairing;
  • Issues, concerns, or risks that both the merchant and the card issuer encounter in co-brand rewards programs; and
  • Current trends in the marketplace for credit card rewards programs.

Please join Troutman Pepper Partner Chris Willis and his guests and colleagues Alan Wingfield and Brooke Conkle as they discuss the Federal Trade Commission’s (FTC) recent Notice of Proposed Rulemaking governing voluntary products in automobile finance transactions. During the podcast, they examine the requirements imposed on both advertising practices and the sales process and what it means for the automotive industry.

Please join Consumer Financial Services Partner Stefanie Jackman and her guests and colleagues James Trefil and Jonathan Floyd in the fourth and final episode of a special four-part series on recent developments at the Consumer Financial Protection Bureau. In this episode, topics include debt collection and convenience fees, trends in Regulation F litigation, and predictions in the collections world for the next year.

Please join Consumer Financial Services Partner Ethan Ostroff and his guests and colleagues Alan Wingfield, Chris Capurso, and Derek Schwahn in the third episode of a special four-part series on recent developments with the Consumer Financial Protection Bureau (CFPB). In this episode, topics include:

  • The CFPB’s recent focus on the furnishers’ obligation to respond to consumer disputes;
  • Steps furnishers can take to ensure they properly investigate and respond to consumer disputes;
  • Recent developments on reporting medical debt; and
  • The CFPB’s views on what should and should not be contained on a consumer’s credit report.

Please join Consumer Financial Services Partner Kim Phan and her guests and colleagues Alan Wingfield and David Anthony in the second episode of a special four-part series on recent developments with the Consumer Financial Protection Bureau (CFPB). In this episode, topics include the CFPB’s position on preemption issues, Fair Credit Reporting Act (FCRA) state law infringement, and the CFPB’s general position on state interactions and enforcement.

Please join Consumer Financial Services Partner Chris Willis and his guests and colleagues Ashley Taylor and Stefanie Jackman in the first episode of a special four-part series about recent developments with the Consumer Financial Protection Bureau (CFPB). In this episode, topics discussed include:

  • Historical background about the cooperation between the CFPB and state attorneys general;
  • Efforts by the CFPB under its new leadership in the current administration directed toward cooperation with state attorneys general;
  • Differences between CFPB and state attorneys general enforcement investigations;
  • Areas where states may take up the CFPB’s invitation to investigate issues under federal law that they might not have done before; and
  • How we think the state attorneys general will find those cases to investigate.

Please join Consumer Financial Services Partner Chris Willis and fellow Partners Lori Sommerfield and Kim Phan, along with special guest Matt Ater from Vispero, as they discuss recent developments in website accessibility governing public accommodations under Title III of the Americans with Disabilities Act (ADA). Topics include:

  • Current litigation trends, including the recent increase in ADA website accessibility lawsuits filed in federal and state courts;
  • Insights into the DOJ’s recent website accessibility guidance and enforcement efforts;
  • Recommendations for companies to achieve website accessibility compliance under the ADA;
  • Technological solutions for website accessibility; and
  • Elements of an effective ADA risk management program.

Please join Consumer Financial Services Partner Chris Willis and his guests, fellow Partner Alan Wingfield and special guest Tom Kline, as they discuss effective consumer complaint management. They’ll touch on the CFPB’s position on complaint management, the elements and benefits of an effective complaint management system, as well as the potential consequences of not having a complaint management system in place. They conclude the podcast by providing practical tips for handling consumer complaints.

Please join Consumer Financial Services Partner Chris Willis and his guests and colleagues James Stevens and Carlin McCrory as they discuss the consumer protection and safety and soundness sides of credit union regulation. The discussion includes topics on the National Credit Union Administration’s 2022 consumer protection priorities, loan participations, the 2023 CECL implementation, and the regulatory impact of a recession on consumer loan portfolios held by credit unions.

Please join Consumer Financial Services Partner Chris Willis and his guest and fellow Partner Tony Kaye for this latest podcast episode as they discuss the Military Lending Act and the Servicemembers Civil Relief Act, including the differences between the two, their state analogues, and several key issues in the consumer finance industry surrounding servicemembers.