2020 was a transformative year for the consumer financial services world. As we navigate an unprecedented volume of industry regulation, Troutman Pepper is uniquely positioned to help its clients find successful resolutions and stay ahead of the compliance curve.

In this report, we share developments in 2020 on consumer class actions, background screening, bankruptcy, consumer credit reporting, debt collection, payment processing and cards, mortgage, auto finance, the Telephone Consumer Protection Act (TCPA), cybersecurity and privacy, student lending, tribal lending, litigation and regulatory activity: online and nontraditional banking, and the Uniform Commercial Code (UCC) and banking.

By remaining up-to-date on the latest industry trends and regulatory developments, Troutman Pepper is a trusted resource, relied on by our clients to help tackle issues today while preparing for what lies ahead. We hope you find this helpful as you navigate the evolving consumer financial services landscape.

Access full report here.

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Photo of David N. Anthony David N. Anthony

David is an experienced trial attorney with a concentration in litigating financial services and business disputes, including class actions related to the FCRA, FDCPA, TCPA and other consumer protection statutes.

Photo of Keith J. Barnett Keith J. Barnett

Keith Barnett is a litigation, investigations (internal and regulatory), and enforcement attorney with more than 15 years of experience representing clients in the financial services and professional liability industries.

Photo of D. Kyle Deak D. Kyle Deak

Kyle handles trials and appeals in state and federal courts throughout the United States, primarily involving the representation of financial institutions, loan servicers, and mortgage investors and other commercial disputes.

Photo of Virginia Bell Flynn Virginia Bell Flynn

Virginia specializes in complex litigation, business disputes, financial services litigation, and consumer litigation.

Photo of Chad R. Fuller Chad R. Fuller

Chad specializes in the defense of consumer class actions and general business litigation. He is one of the few attorneys in the country that has tried TCPA cases to verdict.

Photo of David M. Gettings David M. Gettings

Dave Gettings is a partner who focuses on defending his clients in consumer class actions and complex commercial litigation nationwide.  He specializes in class actions and consumer litigation involving a variety of federal and state laws and regulations, including the Fair Credit Reporting…

Dave Gettings is a partner who focuses on defending his clients in consumer class actions and complex commercial litigation nationwide.  He specializes in class actions and consumer litigation involving a variety of federal and state laws and regulations, including the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and associated FCC regulations, the Fair Debt Collection Practice Act (FDCPA), the Truth-in-Lending Act (TILA), the Electronic Fund Transfer Act (EFTA), and many similar state consumer protection statutes.

Photo of Cindy D. Hanson Cindy D. Hanson

Cindy Hanson focuses her practice on class action defense. Cindy has handled hundreds of matters under the Fair Credit Reporting Act, including over two dozen class actions.

Photo of Jon S. Hubbard Jon S. Hubbard

Jon Hubbard is a Partner in the firm’s Financial Services Litigation practice. A skillful litigator, Jon provides clients with valuable insights, strategy and analysis based on his wide-ranging experience in both private practice and in-house counsel positions.

Photo of H. Scott Kelly H. Scott Kelly

Scott specializes in complex litigation and business disputes.

Photo of Michael E. Lacy Michael E. Lacy

Michael specializes in complex litigation matters in state and federal courts.

Photo of Kalama Lui - Kwan Kalama Lui - Kwan

Kalama Lui-Kwan is a Partner in the Financial Services Litigation section of Troutman Sanders. His practice focuses on complex commercial disputes, financial services class actions, compliance matters, and regulatory investigations.

Photo of John C. Lynch John C. Lynch

John specializes in representing loan servicers, debt buyers/collection companies in class action and individual cases.

Photo of Jason E. Manning Jason E. Manning

Jason specializes in representing banks and loan servicers in class action and individual cases.

Photo of Ethan G. Ostroff Ethan G. Ostroff

Ethan specializes in the defense of consumer actions, including class and mass actions, general business litigation, as well as regulatory compliance.

Photo of Stephen C. Piepgrass Stephen C. Piepgrass

Stephen specializes in state Attorneys General investigations and other government entities, as well as litigation.

Photo of Ronald I. Raether, Jr. Ronald I. Raether, Jr.

Ron understands technology and specializes in responding to data integrity events (breach response) and advising companies on maximizing data use through multiple regulatory environments.

Photo of Tim J. St. George Tim J. St. George

Tim’s practice includes the representation of clients in federal and state court, both at the trial and appellate level. Tim focuses his practice on the areas of complex litigation and business disputes, financial services litigation, and consumer litigation.

Photo of Ashley L. Taylor, Jr. Ashley L. Taylor, Jr.

Ashley specializes in regulatory and enforcement matters involving the state Attorneys General, CFPB and FTC.

Photo of Amy Pritchard Williams Amy Pritchard Williams

Amy focuses her practice on financial services litigation and bankruptcy. She has nearly twenty-five years experience representing lenders and other creditors in complex commercial litigation, consumer class actions and related matters.

Photo of Alan D. Wingfield Alan D. Wingfield

Alan Wingfield is a partner in the firm’s Consumer Financial Services practice, with a focus on Financial Services Litigation and consumer law compliance counseling. Alan has represented businesses in many venues nationally in class action and individual consumer litigation. Alan’s practice includes compliance…

Alan Wingfield is a partner in the firm’s Consumer Financial Services practice, with a focus on Financial Services Litigation and consumer law compliance counseling. Alan has represented businesses in many venues nationally in class action and individual consumer litigation. Alan’s practice includes compliance counseling to help businesses with the myriad federal and state consumer protection laws and laws regulating financial services companies.

Photo of Mary C. Zinsner Mary C. Zinsner

Mary’s practice focuses on business and commercial litigation and representation of financial institutions in lender liability, operations, consumer finance, fiduciary and creditor’s rights disputes as well as allegations of identity theft and privacy matters.

Photo of Mary Kate Kamka Mary Kate Kamka

Mary Kate Kamka is an Associate in Troutman Sanders’ Financial Services Practice Group.  She works in the San Francisco office. Her primary areas of focus are consumer and commercial financial services litigation specializing in both class action and individual cases. She represents financial…

Mary Kate Kamka is an Associate in Troutman Sanders’ Financial Services Practice Group.  She works in the San Francisco office. Her primary areas of focus are consumer and commercial financial services litigation specializing in both class action and individual cases. She represents financial services clients in both state-wide and national class actions brought under a variety of state and federal consumer protection statutes including the Fair Debt Collection Practices Act (both California and Federal), Real Estate Settlement Procedures Act, Truth-In-Lending Act, Telephone Consumer Protection Act, Fair Credit Reporting Act, and various state-specific consumer finance statutes including California’s Unfair Competition Law (Cal. Bus. & Prof. Code sections 17200 and 17500).

Photo of Leah Tedford Leah Tedford

Leah is an associate in the firm’s Consumer Financial Services practice. She has experience assisting with multi-day trials, hearings, oral arguments and witness preparation, as well as demurrers, motions and discovery disputes. Leah earned her Juris Doctor from Regent University School of Law,

Leah is an associate in the firm’s Consumer Financial Services practice. She has experience assisting with multi-day trials, hearings, oral arguments and witness preparation, as well as demurrers, motions and discovery disputes. Leah earned her Juris Doctor from Regent University School of Law, where she served as the Executive Editor of the Regent University Law Review and was recognized as the 2015 Outstanding Graduate.

Photo of Kathleen M. Knudsen Kathleen M. Knudsen

Kathleen is an associate in the Financial Services Litigation section whose practice includes work in consumer law, business disputes, and commercial litigation in both federal and state court. Specifically, Kathleen focuses on defending against claims arising under the Fair Credit Reporting Act (“FCRA”)…

Kathleen is an associate in the Financial Services Litigation section whose practice includes work in consumer law, business disputes, and commercial litigation in both federal and state court. Specifically, Kathleen focuses on defending against claims arising under the Fair Credit Reporting Act (“FCRA”), Fair Debt Collection Practices Act (“FDCPA”), and Telephone Consumer Protection Act (“TCPA”), as well as other federal and state statutes, and common law.

Photo of Jessica Lohr Jessica Lohr

Jessica specializes in business litigation and financial services litigation.

Photo of Tim Bado Tim Bado

Tim Bado is an attorney in the firm’s Consumer Financial Services practice where he represents national, regional and local banks and mortgage servicers. Tim focuses on helping clients navigate complex consumer protection laws along with a variety of other financial services issues.

Photo of Myra Benjamin Myra Benjamin

Myra is an attorney in the Financial Services Litigation section, whose focus includes the representation of clients in consumer law, business disputes, and commercial litigation.

Photo of Jared Bissell Jared Bissell

Jared Bissell is an attorney in the firm’s Consumer Financial Services and Financial Services Litigation practices where he is dedicated to obtaining optimal results for clients in a variety of compliance issues as well as federal and state litigation matters.

Photo of Joseph DeFazio Joseph DeFazio

Joseph DeFazio has extensive experience as a trial and appellate litigator in federal and state courts.  He represents and advises a wide array of financial services companies in matters related to consumer protection laws and regulations.

Photo of Julie D. Hoffmeister Julie D. Hoffmeister

Julie is part of the firm’s national practice defending consumer-facing companies of all types in defense of individual and class action claims, including claims under the Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Uniform…

Julie is part of the firm’s national practice defending consumer-facing companies of all types in defense of individual and class action claims, including claims under the Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Uniform Commercial Code (UCC) and Driver’s Privacy Protection Act (DPPA).

Photo of Keaton Stoneking Keaton Stoneking
Photo of Ashley Nimitz Ashley Nimitz

Ashley Nimitz advises consumer finance companies and other clients on complex federal and state litigation matters. With a diverse background, she assists clients by defining objectives, developing concentric goals, and seeing matters from inception through to successful fruition.

Ben Bollinger

Ben is an attorney in the firm’s Consumer Financial Services practice. He represents clients in consumer law, business disputes and commercial litigation.

Photo of Jonathan Floyd Jonathan Floyd

Jonathan has a primary focus on Financial Services Litigation and represents clients in the areas of class action litigation and business disputes, in both federal and state court.

Photo of Austin Dunn Austin Dunn

Austin Dunn is an attorney in the firm’s Financial Services Litigation practice, whose focus includes the representation of clients in consumer law, business disputes, and commercial litigation.

Photo of Stephen Lozier Stephen Lozier

Steve assists clients with navigating the variety of laws in consumer financial services with particular focus on federal consumer protection statutes such as the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and the Telephone Consumer Protection Act (TCPA).

Photo of Meagan Mihalko Meagan Mihalko

Meagan specializes in consumer financial services litigation with a focus on debt buyers and collectors.

Photo of Jed Komisin Jed Komisin

John E. “Jed” Komisin defends clients engaged in civil litigation. He has significant courtroom experience and works with his clients to find comprehensive solutions to their legal issues.

Dan Stillman

Dan Stillman’s practice involves federal and state court civil litigation as well as regulatory compliance counseling. He proactively engages with clients to develop early assessments that minimize risk exposure and uses his courtroom experience to craft solutions to the specific legal issues presented…

Dan Stillman’s practice involves federal and state court civil litigation as well as regulatory compliance counseling. He proactively engages with clients to develop early assessments that minimize risk exposure and uses his courtroom experience to craft solutions to the specific legal issues presented in each case.

Patrick Kane

Patrick Kane is a litigator who concentrates on defending financial institutions against consumer protection claims. Patrick’s practice focuses on representing clients in mortgage origination and servicing related litigation in state, federal and appellate courts across the country.

Photo of Troy Jenkins Troy Jenkins

Troy Jenkins is an attorney in the firm’s Government Investigations, Compliance and Enforcement section. He helps major banks and other financial service institutions create state and federal regulatory policies to aid in navigating regulatory frameworks. Troy also helps alcohol beverage manufacturers develop state…

Troy Jenkins is an attorney in the firm’s Government Investigations, Compliance and Enforcement section. He helps major banks and other financial service institutions create state and federal regulatory policies to aid in navigating regulatory frameworks. Troy also helps alcohol beverage manufacturers develop state regulatory policies, and he assists in internal corporate investigations.

Photo of Timothy Butler Timothy Butler

Tim represents clients in high-stakes litigation, enforcement, and regulatory matters. His practice focuses on matters involving state Attorneys General, the Federal Trade Commission (FTC), and the Consumer Financial Protection Bureau (CFPB).

Photo of David Asbury David Asbury

David Asbury is an attorney in the Financial Services Litigation practice, with a practice that includes the representation of clients in consumer law, business disputes, and commercial litigation in both federal and state court.

Photo of Paul Boller Paul Boller

Paul Boller helps clients navigate a variety of federal and state statutory and regulatory requirements in consumer financial services.

Photo of Joshua Dachs Joshua Dachs

Josh Dachs is an Attorney in the Financial Services Litigation section of Troutman Sanders. Josh focuses on helping clients navigate financial services laws, including consumer protections, business disputes and commercial litigation.

Photo of Jonathan Kenney Jonathan Kenney

Jonathan Kenney is an associate in the firm’s Financial Services Litigation practice, with a focus on representation of national clients in federal and state court. Jonathan’s principal areas of practice include class action litigation, consumer law, business disputes and commercial litigation. Jonathan has…

Jonathan Kenney is an associate in the firm’s Financial Services Litigation practice, with a focus on representation of national clients in federal and state court. Jonathan’s principal areas of practice include class action litigation, consumer law, business disputes and commercial litigation. Jonathan has particular expertise in defending financial services companies in litigation under various federal statutes and regulations, including the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Fair Credit Reporting Act (FCRA), and the Truth-in-Lending Act (TILA) and Regulation Z (Reg Z).

Photo of Jason Kutcher Jason Kutcher

Jason Kutcher is an attorney in the firm’s Consumer Financial Services practice. He represents clients in the consumer financial services industry and defends clients in state and federal courts in Maryland and the District of Columbia. He routinely serves as the lead attorney…

Jason Kutcher is an attorney in the firm’s Consumer Financial Services practice. He represents clients in the consumer financial services industry and defends clients in state and federal courts in Maryland and the District of Columbia. He routinely serves as the lead attorney on matters involving title disputes, landlord-tenant disputes, foreclosures, tax sales, and municipal code violations.

Photo of Gillian Williston Gillian Williston

Gillian Williston is an attorney in the firm’s Financial Services Litigation practice, whose focus includes the representation of clients in consumer law, business disputes, and commercial litigation.

Photo of Punit Marwaha Punit Marwaha

Punit Marwaha is an attorney in the Financial Services Litigation practice, whose practice includes the representation of clients in business disputes, consumer law and commercial litigation in both federal and state court.

Photo of Kendall Hamilton Tan Kendall Hamilton Tan

Kendall Hamilton is an attorney in the Financial Services Litigation practice who focuses her practice on consumer protection statutes and complex litigation. She regularly defends creditors, loan servicers, and debt collectors in lawsuits involving claims under federal and state consumer laws, including the…

Kendall Hamilton is an attorney in the Financial Services Litigation practice who focuses her practice on consumer protection statutes and complex litigation. She regularly defends creditors, loan servicers, and debt collectors in lawsuits involving claims under federal and state consumer laws, including the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Real Estate Settlement Procedures Act, Truth in Lending Act, Telephone Consumer Protection Act, and their state counterparts.

Photo of Brooke Conkle Brooke Conkle

Brooke focuses her practice on complex litigation and federal consumer protection statutes, including the Fair Credit Reporting Act (FCRA) and Regulation V (Reg V), the Equal Credit Opportunity Act (ECOA) and Regulation B (Reg B), the Telephone Consumer Protection Act (TCPA), and Unfair…

Brooke focuses her practice on complex litigation and federal consumer protection statutes, including the Fair Credit Reporting Act (FCRA) and Regulation V (Reg V), the Equal Credit Opportunity Act (ECOA) and Regulation B (Reg B), the Telephone Consumer Protection Act (TCPA), and Unfair and Deceptive Acts and Practices laws (UDAP).

Photo of Stephen Steinlight Stephen Steinlight

Stephen Steinlight has nearly two decades of experience as a litigator in a broad range of complex business, commercial, corporate, real estate, banking, financial services, consumer finance, securities industry/broker-dealer, white-collar/regulatory, and labor and employment matters.

Photo of Chris Bascom Chris Bascom

Chris is an attorney in the Consumer Financial Services practice who focuses on representing companies in financial services litigation nationwide. He has extensive experience advising clients in a wide variety of litigation, including individual lawsuits, class actions, mass tort actions, and multidistrict litigation

Photo of Allison Melton Allison Melton

Allison is an attorney in the Financial Services Litigation practice, whose practice includes the representation of clients in consumer law, business disputes, and commercial litigation in both federal and state court.

Photo of Alice Hodsden Alice Hodsden

Alice focuses on defending against claims arising under the Fair Credit Reporting Act (“FCRA”), Fair Debt Collection Practices Act (“FDCPA”), Telephone Consumer Protection Act (“TCPA”), the Truth in Lending Act (“TILA”), and the West Virginia Consumer Credit Protection Act (WVCCPA).

Photo of A. Eli Kaplan A. Eli Kaplan

Eli is an attorney in the firm’s Consumer Financial Services practice, where he represents clients in consumer law, business disputes and commercial litigation.

Photo of Sadia Mirza Sadia Mirza

Sadia is a Certified Information Privacy Professional in the United States (CIPP/US) and a Certified Information Privacy Manager (CIPM). She works with clients on a wide array of data protection and privacy matters, including the recently enacted California Consumer Privacy Act, and also…

Sadia is a Certified Information Privacy Professional in the United States (CIPP/US) and a Certified Information Privacy Manager (CIPM). She works with clients on a wide array of data protection and privacy matters, including the recently enacted California Consumer Privacy Act, and also specializes in incident response having handled a number of data breaches and investigations in a variety of industries.

Photo of Edgar Vargas Edgar Vargas

Edgar Vargas is a Certified Information Privacy Professional (CIPP/US). He assists clients on compliance and litigation issues, including issues regarding privacy and cybersecurity laws. He is fluent in Spanish, allowing him to effectively communicate with and serve Spanish speaking clients.

Photo of Sam Hyams Sam Hyams

Samuel Hyams represents clients in a wide variety of insurance coverage disputes and complex business litigation matters. His experience includes handling contractual disputes, fraud actions, investment fund litigation and commercial real estate litigation.

Photo of Paul Kim Paul Kim

Paul is an associate attorney in the firm’s Consumer Financial Services and Cybersecurity, Information Governance and Privacy practice groups. Paul’s practice focuses on representing corporations in the financial services industry in both state and federal litigation and class actions lawsuits. Paul also counsels…

Paul is an associate attorney in the firm’s Consumer Financial Services and Cybersecurity, Information Governance and Privacy practice groups. Paul’s practice focuses on representing corporations in the financial services industry in both state and federal litigation and class actions lawsuits. Paul also counsels clients in various compliance and regulatory matters.

Photo of Andrew Buxbaum Andrew Buxbaum

Andrew specializes in representing clients in the financial services industry (including banks, lenders, mortgage companies, debt collection firms and loan servicers) in consumer litigation, bankruptcy, and regulatory compliance matters.

Photo of Elizabeth Briones Elizabeth Briones

Elizabeth Briones is an associate in the firm’s Consumer Financial Services practice with a focus on complex litigation, professional liability, and product liability. 

Photo of Massie P. Cooper Massie P. Cooper

Massie focuses her practice in the areas of business disputes and complex litigation in the consumer financial services industry.

Photo of Mark Kundmueller Mark Kundmueller

Mark D. Kundmueller is an attorney in the firm’s Financial Services Litigation practice, whose focus includes the representation of clients in consumer law, business disputes, and commercial litigation in both federal and state court.

Photo of Marlee Waxelbaum Marlee Waxelbaum

Marlee specializes in representing financial services companies in federal and state litigation, including claims under the FCRA, FDCPA, TCPA, TILA, and RESPA.

Photo of Jim Trefil Jim Trefil

Jim specializes in complex litigation, financial services litigation and consumer litigation.

Photo of Carter Nichols Carter Nichols

Carter is an attorney in the firm’s Financial Services Litigation practice. His practice focuses on consumer protection statutes and complex litigation, including claims arising under Fair Credit Reporting Act (FCRA), Fair Debt Collection Protection Act (FDCPA), and Telephone Consumer Protection Act (TCPA).

Brittany Berky

Brittany is an attorney in the firm’s Consumer Financial Services practice, where she represents clients in consumer law, business disputes, and commercial litigation.