2020 was a transformative year for the consumer financial services world. As we navigate an unprecedented volume of industry regulation, Troutman Pepper is uniquely positioned to help its clients find successful resolutions and stay ahead of the compliance curve.

In this report, we share developments in 2020 on consumer class actions, background screening, bankruptcy, consumer credit reporting, debt collection, payment processing and cards, mortgage, auto finance, the Telephone Consumer Protection Act (TCPA), cybersecurity and privacy, student lending, tribal lending, litigation and regulatory activity: online and nontraditional banking, and the Uniform Commercial Code (UCC) and banking.

By remaining up-to-date on the latest industry trends and regulatory developments, Troutman Pepper is a trusted resource, relied on by our clients to help tackle issues today while preparing for what lies ahead. We hope you find this helpful as you navigate the evolving consumer financial services landscape.

Access full report here.

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Photo of David N. Anthony David N. Anthony

David Anthony handles litigation against consumer financial services businesses and other highly regulated companies across the United States. He is a strategic thinker who balances his extensive litigation experience with practical business advice to solve companies’ hardest problems.

Photo of Keith J. Barnett Keith J. Barnett

Keith’s experience representing clients in the financial services industry as a litigation, compliance, regulatory, investigations (internal and regulatory), and enforcement attorney spans 20 years. Keith represents clients against government regulators (CFPB, FTC, SEC, CFTC), industry regulators (FINRA), and private litigants in federal courts…

Keith’s experience representing clients in the financial services industry as a litigation, compliance, regulatory, investigations (internal and regulatory), and enforcement attorney spans 20 years. Keith represents clients against government regulators (CFPB, FTC, SEC, CFTC), industry regulators (FINRA), and private litigants in federal courts, state courts, and before arbitration and administrative law panels in the financial services industry.

Photo of D. Kyle Deak D. Kyle Deak

Kyle Deak is a trial attorney with experience at both the trial and appellate levels in state and federal courts throughout the United States, helping his clients achieve efficient and practical resolution of disputes.

Photo of Virginia Bell Flynn Virginia Bell Flynn

Virginia is a partner in the firm’s Consumer Financial Services practice and specifically within the Financial Services Litigation practice. She represents clients in federal and state court, both at the trial and appellate level in the areas of complex litigation and business disputes…

Virginia is a partner in the firm’s Consumer Financial Services practice and specifically within the Financial Services Litigation practice. She represents clients in federal and state court, both at the trial and appellate level in the areas of complex litigation and business disputes, health care litigation, including ERISA and out-of-network issues, and consumer litigation in over 21 states nationwide. As a result of new legal developments, she increasingly counsels clients to ensure they comply with the myriad of growing laws in the consumer law with a particular emphasis on the intersection of TCPA and HIPAA.

Photo of Chad R. Fuller Chad R. Fuller

Chad is a partner in the firm’s Consumer Financial Services practice with a primary focus in financial services litigation. He is an accomplished trial attorney who has served as lead counsel in state and federal courts across the country in which he represents…

Chad is a partner in the firm’s Consumer Financial Services practice with a primary focus in financial services litigation. He is an accomplished trial attorney who has served as lead counsel in state and federal courts across the country in which he represents clients in consumer class actions and general business litigation. Chad has particular speciality with the Telephone Consumer Protection Act, and has also broadened his practice into more traditional areas of health care litigation.

Photo of David M. Gettings David M. Gettings

Dave primarily defends consumer class actions. In a client’s words with respect to an FCRA class action he was defending: “He is a forceful and prepared advocate when necessary, but also a peacemaker when that better serves the client. And he never, ever

Dave primarily defends consumer class actions. In a client’s words with respect to an FCRA class action he was defending: “He is a forceful and prepared advocate when necessary, but also a peacemaker when that better serves the client. And he never, ever misses a detail or an angle.”

Photo of Cindy D. Hanson Cindy D. Hanson

Consumer finance clients trust Cindy’s experience and skill to resolve their most challenging cases. Focused on class action defense, Cindy has handled numerous FCRA cases and is the point of contact for consumer protection defense.

Photo of Jon S. Hubbard Jon S. Hubbard

Jon Hubbard is an attorney with substantial experience in the financial services and insurance industries. Jon represents clients across the country in class actions, consumer litigation, contract and insurance disputes, pre-litigation analysis, and regulatory compliance.

Photo of H. Scott Kelly H. Scott Kelly

Scott has developed an expertise representing clients in national class actions and complex business disputes – most notably in Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), West Virginia Consumer Credit and Protection Act (WVCCPA),

Scott has developed an expertise representing clients in national class actions and complex business disputes – most notably in Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), West Virginia Consumer Credit and Protection Act (WVCCPA), and Securities Exchange Act litigation.

Photo of Michael E. Lacy Michael E. Lacy

Michael is a first-chair trial attorney who handles complex business disputes, consumer class actions, and high-exposure cases. He focuses his practice on consumer financial services, corporate, and real estate litigation. Michael has handled trial, appeals, and arbitrations throughout the country.

Photo of Kalama Lui-Kwan Kalama Lui-Kwan

Kalama represents parties in complex commercial disputes arising out of M&A deals. He also has a national litigation practice representing consumer-facing companies in class actions and regulatory investigations.

Photo of John C. Lynch John C. Lynch

John is a trial attorney with a strong track record of success defeating consumer finance class actions and other complex litigation.

Photo of Jason E. Manning Jason E. Manning

Jason Manning is a commercial trial attorney with a focus on defending consumer-facing companies against class action and individual consumer protection claims. He has particular experience representing clients in mortgage- and auto finance-related litigation in state and federal courts.

Photo of Ethan G. Ostroff Ethan G. Ostroff

Ethan Ostroff’s practice focuses on financial services litigation and consumer law compliance counseling. Ethan is part of the firm’s national practice representing consumer-facing companies of all types in defense of individual and class action claims and counseling them on compliance with federal and

Ethan Ostroff’s practice focuses on financial services litigation and consumer law compliance counseling. Ethan is part of the firm’s national practice representing consumer-facing companies of all types in defense of individual and class action claims and counseling them on compliance with federal and state laws.

Photo of Stephen C. Piepgrass Stephen C. Piepgrass

Stephen represents clients interacting with, and being investigated by, state attorneys general and other enforcement bodies, including the CFPB and FTC, as well as clients involved with litigation, particularly in heavily regulated industries.

Photo of Ronald I. Raether, Jr. Ronald I. Raether, Jr.

Ron is known as the interpreter between businesses and information technology. This experience allows him to bring a fresh and creative perspective to data compliance issues with the knowledge and historical perspective of an industry veteran.

Photo of Tim J. St. George Tim J. St. George

Tim St. George defends institutions nationwide facing class actions and individual lawsuits. He has particular experience litigating consumer class actions, including industry-leading expertise in cases arising under the Fair Credit Reporting Act and its state law counterparts.

Photo of Ashley L. Taylor, Jr. Ashley L. Taylor, Jr.

Ashley is a partner in the firm’s Regulatory Investigations, Strategy + Enforcement (RISE) Practice Group, and focuses primarily on federal and state government regulatory and enforcement matters involving state attorneys general, the Consumer Financial Protection Bureau (CFPB), and the Federal Trade Commission (FTC).

Ashley is a partner in the firm’s Regulatory Investigations, Strategy + Enforcement (RISE) Practice Group, and focuses primarily on federal and state government regulatory and enforcement matters involving state attorneys general, the Consumer Financial Protection Bureau (CFPB), and the Federal Trade Commission (FTC). He serves as a member of the firm’s Policy and Partner Compensation committees.

Photo of Amy Pritchard Williams Amy Pritchard Williams

Amy has deep and wide-ranging experience in representing financial institutions in government enforcement matters, qui tam False Claims Act cases, consumer class actions and bankruptcy proceedings. She is adept in defending and providing pragmatic advice for the successful resolution of complex, multifaceted matters.

Photo of Alan D. Wingfield Alan D. Wingfield

Alan Wingfield helps consumer-facing clients navigate compliance, litigation and regulatory risks posed by the complex web of state and federal consumer protection laws. He is a trusted advisor and tireless advocate, helping clients develop practical compliance and dispute-resolution strategies.

Photo of Mary C. Zinsner Mary C. Zinsner

Mary Zinsner is a partner in Troutman Pepper’s Washington, D.C. office who handles high stakes matters for banks nationwide. Mary focuses her practice on litigation and strategy in lender liability, check and bank operation, class action, consumer finance, fiduciary matters, and creditor’s rights…

Mary Zinsner is a partner in Troutman Pepper’s Washington, D.C. office who handles high stakes matters for banks nationwide. Mary focuses her practice on litigation and strategy in lender liability, check and bank operation, class action, consumer finance, fiduciary matters, and creditor’s rights disputes. She has also been accepted into the American Arbitration Association’s (AAA) Roster of Arbitrators. Viewed as leaders in the practice of alternative dispute resolution (ADR), AAA arbitrators are required to receive ongoing education in the art and science of arbitration and demonstrate knowledge, prowess, mastery, and proficiency in a particular field.

Photo of Mary Kate Kamka Mary Kate Kamka

Mary Kate’s litigation practice includes extensive class action experience and a deep understanding of consumer financial and privacy law.

Photo of Kathleen M. Knudsen Kathleen M. Knudsen

Kathleen assists clients in navigating complex business disputes, consumer litigation, and class actions.

Photo of Jessica Lohr Jessica Lohr

Jessica defends consumer reporting agencies, national banking institutions, and mortgage loan servicers in federal and state courts, at both the trial and appellate levels, in the areas of complex litigation and business disputes, financial services litigation, and consumer litigation.

Photo of Tim Bado Tim Bado

Tim is an attorney in the firm’s Regulatory Investigations, Strategy + Enforcement (RISE) Practice Group, with a primary focus on financial services litigation. He is part of the firm’s national practice defending consumer-facing companies in both individual and class actions against claims brought…

Tim is an attorney in the firm’s Regulatory Investigations, Strategy + Enforcement (RISE) Practice Group, with a primary focus on financial services litigation. He is part of the firm’s national practice defending consumer-facing companies in both individual and class actions against claims brought under the Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Real Estate Settlement Procedures Act (RESPA), and the Driver’s Privacy Protection Act (DPPA). Tim also defends national banks and mortgage servicers from complaints and investigations brought by federal regulators. He has defended companies in individual and class actions in numerous states, including, Georgia, California, Colorado, Florida, Illinois, Kentucky, Louisiana, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia, and Washington.

Photo of Myra Benjamin Myra Benjamin
Photo of Jared Bissell Jared Bissell

Jared Bissell is an attorney in the firm’s Consumer Financial Services and Financial Services Litigation practices where he is dedicated to obtaining optimal results for clients in a variety of compliance issues as well as federal and state litigation matters.

Photo of Joseph DeFazio Joseph DeFazio

Joseph DeFazio has extensive experience as a trial and appellate litigator in federal and state courts. He represents and advises a wide array of financial services companies in matters related to consumer protection laws and regulations.

Photo of Julie D. Hoffmeister Julie D. Hoffmeister

Julie is an associate primarily focusing on financial services litigation. She defends consumer-facing companies of all types in individual claims and class actions, including claims under the Fair Credit Reporting Act (FCRA), the Driver’s Privacy Protection Act (DPPA), and the Telephone Consumer Protection…

Julie is an associate primarily focusing on financial services litigation. She defends consumer-facing companies of all types in individual claims and class actions, including claims under the Fair Credit Reporting Act (FCRA), the Driver’s Privacy Protection Act (DPPA), and the Telephone Consumer Protection Act (TCPA). Julie also applies her litigation knowledge in assisting businesses in developing compliance processes and procedures for the myriad federal consumer protection laws.

Photo of Keaton Stoneking Keaton Stoneking
Photo of Ashley Nimitz Ashley Nimitz

Ashley Nimitz advises consumer finance companies and other clients on complex federal and state litigation matters. With a diverse background, she assists clients by defining objectives, developing concentric goals, and seeing matters from inception through to successful fruition.

Photo of Jonathan Floyd Jonathan Floyd

Jonathan Floyd represents clients in various state and federal venues, including New Jersey, New York, Pennsylvania, South Carolina, Tennessee, Virginia, West Virginia and Wisconsin, and handles arbitrations arising under the Federal Arbitration Act.

Photo of Stephen Lozier Stephen Lozier

Steve Lozier counsels banks, consumer reporting agencies and other financial services institutions on various litigation matters involving both state and federal law. Using knowledge gained through experience, Steve helps clients navigate litigation proceedings to reach an efficient and equitable outcome.

Photo of Meagan Mihalko Meagan Mihalko

Meagan Mihalko’s national practice includes defending both class action and individual matters involving federal consumer protection statutes like the Fair Credit Reporting Act (FCRA), the Fair Debt Collection Practices Act and the Telephone Consumer Protection Act.

Photo of Jed Komisin Jed Komisin

Jed defends clients engaged in civil litigation. He has significant courtroom experience and works with his clients to find comprehensive solutions to their legal issues.

Patrick Kane

Patrick Kane is a litigator who concentrates on defending financial institutions against consumer protection claims. Patrick’s practice focuses on representing clients in mortgage origination and servicing related litigation in state, federal and appellate courts across the country.

Photo of David Asbury David Asbury

David Asbury handles critical debt collection litigation matters with a keen understanding of his clients’ business goals. Particularly experienced in the loan servicing industry, David helps clients pinpoint problems, avoiding costly litigation whenever possible and vigorously defending litigation when necessary.

Photo of Paul Boller Paul Boller

Paul Boller helps clients navigate a variety of federal and state statutory and regulatory requirements in consumer financial services.

Photo of Jonathan Kenney Jonathan Kenney

Jonathan Kenney manages class action and individual litigation with a primary focus on consumer law, business disputes and commercial disputes. He has particular experience in Kentucky and West Virginia, where he has successfully tried cases before both state and federal courts.

Photo of Gillian Williston Gillian Williston

Gillian Williston is an experienced litigator representing clients in consumer law, business disputes and commercial litigation in both federal and state court.

Photo of Punit Marwaha Punit Marwaha

Punit Marwaha is an attorney in the consumer financial services litigation practice, representing clients in business disputes, consumer law and commercial litigation in both federal and state courts.

Photo of Brooke Conkle Brooke Conkle

Brooke Conkle offers consumer-facing companies compliance counseling and litigation services to help them address federal and state consumer protection laws. Recognizing the challenges facing financial services companies, she provides in-depth analysis of complex issues related to consumer protection and compliance.

Photo of Stephen Steinlight Stephen Steinlight

Stephen Steinlight has nearly two decades of experience as a trial and appellate litigator in federal and state courts and arbitrations in an expansive range of complex business, commercial, corporate, real estate, banking, financial services, consumer finance, securities industry/broker-dealer, white-collar/regulatory, ERISA, and labor

Stephen Steinlight has nearly two decades of experience as a trial and appellate litigator in federal and state courts and arbitrations in an expansive range of complex business, commercial, corporate, real estate, banking, financial services, consumer finance, securities industry/broker-dealer, white-collar/regulatory, ERISA, and labor and employment matters.

Photo of Allison Melton Allison Melton

Allison Melton’s practice is dedicated to securing the swift and effective resolution of consumer disputes and of a wide variety of complex legal issues for mortgage lenders, servicers, investors and consumer reporting agencies.

Photo of Alice Hodsden Alice Hodsden
Photo of A. Eli Kaplan A. Eli Kaplan

Eli is an attorney in the firm’s Consumer Financial Services Practice Group, where he represents clients in consumer law, business disputes, and commercial litigation.

Photo of Sadia Mirza Sadia Mirza

Sadia dedicates her practice to counseling clients on cutting-edge privacy and cybersecurity issues. Clients turn to her for pre-incident response planning and preparedness, and also call her when the first sign of a security incident/data breach appears. Given her years of experience coaching

Sadia dedicates her practice to counseling clients on cutting-edge privacy and cybersecurity issues. Clients turn to her for pre-incident response planning and preparedness, and also call her when the first sign of a security incident/data breach appears. Given her years of experience coaching clients through security incidents, Sadia is heavily involved with data breach regulatory and litigation matters, which gives her a 360-view and understanding of the issues most important and relevant to her clients.

Photo of Edgar Vargas Edgar Vargas

Edgar is a Certified Information Privacy Professional (CIPP/US). He assists clients on compliance and litigation issues, including issues regarding privacy and cybersecurity laws. He is fluent in Spanish, allowing him to effectively communicate with and serve Spanish speaking clients.

Photo of Paul Kim Paul Kim

Paul is an associate attorney in the firm’s Consumer Financial Services and Cybersecurity, Information Governance and Privacy practice groups. Paul’s practice focuses on representing corporations in the financial services industry in both state and federal litigation and class actions lawsuits. Paul also counsels…

Paul is an associate attorney in the firm’s Consumer Financial Services and Cybersecurity, Information Governance and Privacy practice groups. Paul’s practice focuses on representing corporations in the financial services industry in both state and federal litigation and class actions lawsuits. Paul also counsels clients in various compliance and regulatory matters.

Photo of Andrew Buxbaum Andrew Buxbaum

Andrew Buxbaum is Counsel in the firm’s Consumer Financial Services practice. Andrew provides clients with valuable strategy and analysis based on his vast experience in both private practice and in-house counsel positions. Andrew specializes in representing clients in the financial services industry (including…

Andrew Buxbaum is Counsel in the firm’s Consumer Financial Services practice. Andrew provides clients with valuable strategy and analysis based on his vast experience in both private practice and in-house counsel positions. Andrew specializes in representing clients in the financial services industry (including banks, lenders, mortgage companies, debt collection firms and loan servicers) in consumer litigation, bankruptcy, and regulatory compliance matters.

Photo of Elizabeth Briones Elizabeth Briones

Elizabeth is an associate in the Consumer Financial Services practice.  Elizabeth represents businesses big and small – from corporations to local partnerships. She is an experienced litigator with a background in complex matters ranging from corporate contract disputes, premises, negligence, fraud, and other…

Elizabeth is an associate in the Consumer Financial Services practice.  Elizabeth represents businesses big and small – from corporations to local partnerships. She is an experienced litigator with a background in complex matters ranging from corporate contract disputes, premises, negligence, fraud, and other business torts. She has appeared in state, federal, and multidistrict litigation.

Photo of Massie P. Cooper Massie P. Cooper

Massie focuses her practice in the areas of business disputes, complex litigation and defense of financial institutions against consumer claims. She has significant courtroom experience, which enables her to accommodate clients’ needs.

Photo of Mark Kundmueller Mark Kundmueller

Mark Kundmueller has wide-ranging litigation experience, including with respect to insurance coverage, construction defects, trucking and transportation liability, and business disputes, and in the defense of claims brought under the Telephone Consumer Protection Act and the Fair Credit Reporting Act.

Photo of Jim Trefil Jim Trefil

James K. Trefil is counsel in Troutman Pepper’s Consumer Financial Services practice, with a primary focus on Financial Services Litigation. His practice includes the representation of clients in federal and state court, both at the trial and appellate level, with a focus on…

James K. Trefil is counsel in Troutman Pepper’s Consumer Financial Services practice, with a primary focus on Financial Services Litigation. His practice includes the representation of clients in federal and state court, both at the trial and appellate level, with a focus on areas of complex litigation, financial services litigation and consumer litigation. James has represented clients within these areas in a wide variety of litigation matters involving class actions, contracts, torts, and federal and state consumer protection laws.

Photo of Carter Nichols Carter Nichols

Carter is an associate in the firm’s Consumer Financial Services practice. His practice focuses on consumer protection statutes and complex litigation, including claims arising under Fair Credit Reporting Act (FCRA), Fair Debt Collection Protection Act (FDCPA), and Telephone Consumer Protection Act (TCPA).