2019 was a transformative year for the consumer financial services world. As we navigate an unprecedented volume of industry regulation, Troutman Sanders is uniquely positioned to help its clients find successful resolutions and stay ahead of the compliance curve.

In this report, we share developments on consumer class actions, background screening, bankruptcy, consumer credit reporting, debt collection, payment processing and cards, mortgage, auto finance, the consumer finance regulatory landscape, the Telephone Consumer Protection Act (“TCPA”), cybersecurity and privacy, student lending, and the Uniform Commercial Code (“UCC”) and banking.

By remaining up-to-date on the latest industry trends and regulatory developments, Troutman Sanders remains a trusted resource, relied on by our clients to help tackle issues today while preparing for what lies ahead. We hope you find this helpful as you navigate the evolving consumer financial services landscape.

Access full report here.

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Photo of David N. Anthony David N. Anthony

David Anthony handles litigation against consumer financial services businesses and other highly regulated companies across the United States. He is a strategic thinker who balances his extensive litigation experience with practical business advice to solve companies’ hardest problems.

Photo of Keith J. Barnett Keith J. Barnett

Keith’s experience representing clients in the financial services industry as a litigation, compliance, regulatory, investigations (internal and regulatory), and enforcement attorney spans 20 years. Keith represents clients against government regulators (CFPB, FTC, SEC, CFTC), industry regulators (FINRA), and private litigants in federal courts…

Keith’s experience representing clients in the financial services industry as a litigation, compliance, regulatory, investigations (internal and regulatory), and enforcement attorney spans 20 years. Keith represents clients against government regulators (CFPB, FTC, SEC, CFTC), industry regulators (FINRA), and private litigants in federal courts, state courts, and before arbitration and administrative law panels in the financial services industry.

Photo of D. Kyle Deak D. Kyle Deak

Kyle Deak is a trial attorney with experience at both the trial and appellate levels in state and federal courts throughout the United States, helping his clients achieve efficient and practical resolution of disputes.

Photo of Virginia Bell Flynn Virginia Bell Flynn

Virginia is a partner in the firm’s Consumer Financial Services practice and specifically within the Financial Services Litigation practice. She represents clients in federal and state court, both at the trial and appellate level in the areas of complex litigation and business disputes…

Virginia is a partner in the firm’s Consumer Financial Services practice and specifically within the Financial Services Litigation practice. She represents clients in federal and state court, both at the trial and appellate level in the areas of complex litigation and business disputes, health care litigation, including ERISA and out-of-network issues, and consumer litigation in over 21 states nationwide. As a result of new legal developments, she increasingly counsels clients to ensure they comply with the myriad of growing laws in the consumer law with a particular emphasis on the intersection of TCPA and HIPAA.

Photo of Chad R. Fuller Chad R. Fuller

Chad is a partner in the firm’s Consumer Financial Services practice with a primary focus in financial services litigation. He is an accomplished trial attorney who has served as lead counsel in state and federal courts across the country in which he represents…

Chad is a partner in the firm’s Consumer Financial Services practice with a primary focus in financial services litigation. He is an accomplished trial attorney who has served as lead counsel in state and federal courts across the country in which he represents clients in consumer class actions and general business litigation. Chad has particular speciality with the Telephone Consumer Protection Act, and has also broadened his practice into more traditional areas of health care litigation.

Photo of David M. Gettings David M. Gettings

Dave primarily defends consumer class actions. In a client’s words with respect to an FCRA class action he was defending: “He is a forceful and prepared advocate when necessary, but also a peacemaker when that better serves the client. And he never, ever

Dave primarily defends consumer class actions. In a client’s words with respect to an FCRA class action he was defending: “He is a forceful and prepared advocate when necessary, but also a peacemaker when that better serves the client. And he never, ever misses a detail or an angle.”

Photo of Cindy D. Hanson Cindy D. Hanson

Consumer finance clients trust Cindy’s experience and skill to resolve their most challenging cases. Focused on class action defense, Cindy has handled numerous FCRA cases and is the point of contact for consumer protection defense.

Photo of Jon S. Hubbard Jon S. Hubbard

Jon Hubbard is an attorney with substantial experience in the financial services and insurance industries. Jon represents clients across the country in class actions, consumer litigation, contract and insurance disputes, pre-litigation analysis, and regulatory compliance.

Photo of Michael E. Lacy Michael E. Lacy

Michael is a first-chair trial attorney who handles complex business disputes, consumer class actions, and high-exposure cases. He focuses his practice on consumer financial services, corporate, and real estate litigation. Michael has handled trial, appeals, and arbitrations throughout the country.

Photo of Kalama Lui-Kwan Kalama Lui-Kwan

Kalama represents parties in complex commercial disputes arising out of M&A deals. He also has a national litigation practice representing consumer-facing companies in class actions and regulatory investigations.

Photo of John C. Lynch John C. Lynch

John is a trial attorney with a strong track record of success defeating consumer finance class actions and other complex litigation.

Photo of Jason E. Manning Jason E. Manning

Jason Manning is a commercial trial attorney with a focus on defending consumer-facing companies against class action and individual consumer protection claims. He has particular experience representing clients in mortgage- and auto finance-related litigation in state and federal courts.

Photo of Ethan G. Ostroff Ethan G. Ostroff

Ethan Ostroff’s practice focuses on financial services litigation and consumer law compliance counseling. Ethan is part of the firm’s national practice representing consumer-facing companies of all types in defense of individual and class action claims and counseling them on compliance with federal and

Ethan Ostroff’s practice focuses on financial services litigation and consumer law compliance counseling. Ethan is part of the firm’s national practice representing consumer-facing companies of all types in defense of individual and class action claims and counseling them on compliance with federal and state laws.

Photo of Stephen C. Piepgrass Stephen C. Piepgrass

Stephen represents clients interacting with, and being investigated by, state attorneys general and other enforcement bodies, including the CFPB and FTC, as well as clients involved with litigation, particularly in heavily regulated industries.

Photo of Ronald I. Raether, Jr. Ronald I. Raether, Jr.

Ron is known as the interpreter between businesses and information technology. This experience allows him to bring a fresh and creative perspective to data compliance issues with the knowledge and historical perspective of an industry veteran.

Photo of Tim J. St. George Tim J. St. George

Tim St. George defends institutions nationwide facing class actions and individual lawsuits. He has particular experience litigating consumer class actions, including industry-leading expertise in cases arising under the Fair Credit Reporting Act and its state law counterparts.

Photo of Ashley L. Taylor, Jr. Ashley L. Taylor, Jr.

Ashley is a partner in the firm’s Regulatory Investigations, Strategy + Enforcement (RISE) Practice Group, and focuses primarily on federal and state government regulatory and enforcement matters involving state attorneys general, the Consumer Financial Protection Bureau (CFPB), and the Federal Trade Commission (FTC).

Ashley is a partner in the firm’s Regulatory Investigations, Strategy + Enforcement (RISE) Practice Group, and focuses primarily on federal and state government regulatory and enforcement matters involving state attorneys general, the Consumer Financial Protection Bureau (CFPB), and the Federal Trade Commission (FTC). He serves as a member of the firm’s Policy and Partner Compensation committees.

Photo of Amy Pritchard Williams Amy Pritchard Williams

Amy has deep and wide-ranging experience in representing financial institutions in government enforcement matters, qui tam False Claims Act cases, consumer class actions and bankruptcy proceedings. She is adept in defending and providing pragmatic advice for the successful resolution of complex, multifaceted matters.

Photo of Alan D. Wingfield Alan D. Wingfield

Alan Wingfield helps consumer-facing clients navigate compliance, litigation and regulatory risks posed by the complex web of state and federal consumer protection laws. He is a trusted advisor and tireless advocate, helping clients develop practical compliance and dispute-resolution strategies.

Photo of Mary C. Zinsner Mary C. Zinsner

Mary Zinsner is a partner in Troutman Pepper’s Washington, D.C. office who handles high stakes matters for banks nationwide. Mary focuses her practice on litigation and strategy in lender liability, check and bank operation, class action, consumer finance, fiduciary matters, and creditor’s rights…

Mary Zinsner is a partner in Troutman Pepper’s Washington, D.C. office who handles high stakes matters for banks nationwide. Mary focuses her practice on litigation and strategy in lender liability, check and bank operation, class action, consumer finance, fiduciary matters, and creditor’s rights disputes. She has also been accepted into the American Arbitration Association’s (AAA) Roster of Arbitrators. Viewed as leaders in the practice of alternative dispute resolution (ADR), AAA arbitrators are required to receive ongoing education in the art and science of arbitration and demonstrate knowledge, prowess, mastery, and proficiency in a particular field.