Photo of Cindy D. Hanson

Consumer finance clients trust Cindy’s experience and skill to resolve their most challenging cases. Focused on class action defense, Cindy has handled numerous FCRA cases and is the point of contact for consumer protection defense.

We are pleased to announce that Troutman Sanders attorneys, David Anthony, Cindy Hanson, and Timothy St. George will be presenting during the 2020 Professional Background Screening Association (PBSA) Mid-Year Conference in Arlington, VA from April 19-21, 2020. The Mid-Year Legislative & Regulatory Conference is held each year in the spring. The focus is

On January 9, 2020, the United States Court of Appeals for the Eleventh Circuit issued its decision in Williams v. First Advantage Lns Screening Solutions, a case watched closely by the background screening industry. In Williams, the Court affirmed a $250,000 compensatory damages award and reduced a $3.3 million punitive damages award to

On December 17, the United States Bankruptcy Court for the District of Delaware approved a settlement between Starion Energy Inc. and the Commonwealth of Massachusetts in which Starion agreed to pay up to $10 million to resolve claims that it engaged in deceptive business practices and violated state telemarketing laws.

Starion is a retail provider

In Kempton v. Life for Relief & Dev. Inc., plaintiff Ty Kempton initially filed a class action complaint alleging violations of the Telephone Consumer Protection Act in the United States District Court for the Eastern District of Michigan. When faced with the possibility of an adverse ruling, Kempton voluntarily dismissed his claim and refiled

A major background check vendor has settled charges by the Consumer Financial Protection Bureau (CFPB) that matching practices – the bases by which it attributes a criminal record to a specific individual – violated the Fair Credit Reporting Act (FCRA). At bottom, the settlement attempts to establish a standard that name and Date of Birth

The Fair Debt Collection Practices Act requires a debt collector to inform consumers of the “name of the creditor to whom the debt is owed” within five days after its initial communication with a consumer regarding a debt. 15 U.S.C. § 1692g(a). And § 1692e(10) prohibits the use of any “false representation or deceptive means

Showing its continuing regular focus on the background screening industry, on October 3, 2019, the Consumer Financial Protection Bureau (CFPB) published a report, entitled Market Snapshot: Background Screening Reports. The report highlights the increased demand for background screenings by employers as well as consumer challenges that may arise from their use given the vast

In recent years there has been a dramatic increase in the number of claims brought under the Telephone Consumer Protection Act based on calls made to wrong numbers. A decision in the Northern District of Illinois indicates that such calls can also give rise to exposure under the Fair Debt Collections Practices Act.

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We are pleased to announce that Troutman Sanders attorneys David Anthony, Cindy Hanson, Ron Raether, and Timothy St. George will be presenting during the 2019 NAPBS Annual Conference in San Antonio, TX. The NAPBS conference offers a diverse range of educational topics from global screening techniques, strategic business sessions, technology and information

On August 22, a panel of the Ninth Circuit unanimously rejected Facebook, Inc.’s petition for rehearing of the Court’s June 13 decision, which reversed the dismissal of a putative class action alleging violations of the Telephone Consumer Protection Act. This opens the door for Facebook to attempt have the Supreme Court rule on whether