On July 28, 2020, Troutman Pepper attorneys, Maryia Jones (Virginia Beach office) and Stephen J. Steinlight (New York – East Side office) will serve again on the faculty for their webinar series by Lorman Educational Services entitled, “Collection Disputes: A Good Defense Is the Best Offense.”

The credit and collection industry remain under an increased scrutiny from regulators and legislators and a target of the aggressive consumer bar. In recent years, courts across the country issued a number of seminal decisions with significant impact on the industry and, in particular, the use of technology in collections. This information in this webinar is critical to understanding the hot-button issues facing the collections and consumer financial services industry, including commonly brought claims under the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, and Fair Credit Reporting Act. This webinar topic will analyze potential strategies for defending against such claims brought on a class and individual basis, and will help credit and collection professionals to assess their policies and procedures for compliance and identify areas of potential exposure, particularly in the challenging COVID-19 and economic downturn climate. Attendees can expect to gain valuable knowledge necessary to mitigate the risks of litigation and enforcement actions. The faculty will also share their experiences from the frontlines in the courtrooms in defending these statutory claims.

This live webinar is designed for attorneys, credit and collection managers, presidents, vice presidents, other corporate officers, business owners and managers, insurance professionals, lending professionals, bankers and accountants and other decision-makers working in the consumer financial services industry. Credit for CLE is available