Photo of Cindy D. Hanson

Consumer finance clients trust Cindy’s experience and skill to resolve their most challenging cases. Focused on class action defense, Cindy has handled numerous FCRA cases and is the point of contact for consumer protection defense.

Troutman Pepper attorneys David Anthony, Timothy St. George, and Cindy Hanson will be presenting during the PBSA Annual Conference on September 14, 2020 from 12:15 – 12:45pm. The webinar is titled, “Five Key Lessons for Defending FCRA Class Action Lawsuits.”

Companies in the background screening industry face legal risks under the Fair Credit

In Tillman v. Navient Sols., LLC, No. 18-CV-04625 (N.D. Ill. June 15, 2020), the Northern District of Illinois dismissed a claim under the Fair Credit Reporting Act (FCRA) based upon student loans that had been reported as being in default but that the plaintiff asserted had been discharged.

The plaintiff, Tillman, took out a

On May 11, the United States Court of Appeals for the Seventh Circuit issued its decision in Denan v. Trans Union LLC, affirming the district court’s finding that the Fair Credit Reporting Act does not require consumer reporting agencies to determine the legal validity of a disputed debt.

In Denan, two individuals sued Trans

Tuesday, June 30, 2020
1:00-2:00 p.m. ET

Experienced Troutman attorneys will take a close look at the nitty-gritty of the practical side of credit reporting during the COVID-19 pandemic and economic downturn. We will cover guidance from the Consumer Data Industry Association and very recent new guidance from the Consumer Financial Protection Bureau on the

On June 16, 2020, the Consumer Financial Protection Bureau (“CFPB”) issued a seven-page FAQ memorandum addressing some of the most critical questions for compliance with the new consumer reporting requirements of the “CARES Act”. In sum, this Compliance Aid:

  • Addresses the specific credit reporting requirements of the CARES Act, including considerations for furnishers when

Wednesday, June 24, 2020
3 p.m. ET

On October 3, 2019, the CFPB published a report, entitled Market Snapshot: Background Screening Reports. The report highlights the increased demand for background screenings by employers as well as consumer challenges that may arise from their use given the vast array of data sources and consumer reporting agencies.

On May 21, the Consumer Financial Protection Bureau issued a report providing an analysis of the complaints it has received since the outbreak of the coronavirus (“COVID-19”) pandemic. Unsurprisingly, the number of complaints has increased dramatically.

The report shows that the CFPB received 36,700 consumer complaints in March and 42,400 in April, the two highest

The United States Court of Appeals for the Ninth Circuit recently issued two decisions regarding requirements under the Fair Credit Reporting Act for employers who wish to run background checks on potential or current employees. These decisions should prompt employers to take a look at their current background check disclosure and authorization forms to assess

On April 8, the United States Court of Appeals for the Ninth Circuit denied defendant TransUnion’s petition for a panel rehearing and petition for a rehearing en banc in Ramirez v. TransUnion LLC, a case that has been monitored closely by credit reporting agencies. 

 The Ninth Circuit’s February decision in Ramirez represented a notable

Earlier this month, twenty-one state attorneys general and the AGs for Washington, D.C. and Puerto Rico sent a letter to the Consumer Financial Protection Bureau (CFPB) urging the CFPB to withdraw its non-binding guidance issued on April 1, 2020 with respect to the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). The signatory AGs