2021 was a transformative year for the consumer financial services world. As we navigate an unprecedented volume of industry regulation, Troutman Pepper is uniquely positioned to help its clients find successful resolutions and stay ahead of the curve.

In this report, we share developments on auto finance, background screening, bankruptcy, consumer class actions, consumer credit reporting, cybersecurity and privacy, debt collection, fair lending, key trends and legislation in health care, mortgage, payment processing and cards, predatory lending, student lending, the Telephone Consumer Protection Act (TCPA), tribal lending, and the Uniform Commercial Code (UCC) and banking.

By remaining up to date on the latest industry trends and regulatory developments, clients seek out and rely on Troutman Pepper as a trusted resource to help tackle today’s issues, while preparing for what lies ahead. We hope this report brings you value.

To access the report and view a message from Consumer Financial Services Practice Group Leader, Michael Lacy, and learn about our complementary webinar offerings, please click here.

To access the report directly, please click here.

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Photo of Mary Kate Kamka Mary Kate Kamka

Mary Kate Kamka is an Associate in Troutman Sanders’ Financial Services Practice Group.  She works in the San Francisco office. Her primary areas of focus are consumer and commercial financial services litigation specializing in both class action and individual cases. She represents financial…

Mary Kate Kamka is an Associate in Troutman Sanders’ Financial Services Practice Group.  She works in the San Francisco office. Her primary areas of focus are consumer and commercial financial services litigation specializing in both class action and individual cases. She represents financial services clients in both state-wide and national class actions brought under a variety of state and federal consumer protection statutes including the Fair Debt Collection Practices Act (both California and Federal), Real Estate Settlement Procedures Act, Truth-In-Lending Act, Telephone Consumer Protection Act, Fair Credit Reporting Act, and various state-specific consumer finance statutes including California’s Unfair Competition Law (Cal. Bus. & Prof. Code sections 17200 and 17500).

Photo of Tim J. St. George Tim J. St. George

Tim’s practice includes the representation of clients in federal and state court, both at the trial and appellate level. Tim focuses his practice on the areas of complex litigation and business disputes, financial services litigation, and consumer litigation.

Photo of Jessica Lohr Jessica Lohr

Jessica specializes in business litigation and financial services litigation.

Photo of Tim Bado Tim Bado

Tim Bado is an attorney in the firm’s Consumer Financial Services practice where he represents national, regional and local banks and mortgage servicers. Tim focuses on helping clients navigate complex consumer protection laws along with a variety of other financial services issues.

Photo of Jack Altura Jack Altura

Jack Altura carefully analyzes every detail of a case to bring the highest possible value to his clients. His practice focuses on business litigation, cybersecurity, and consumer financial services. Jack has successfully defended his clients at jury trial, bench trial, and on appeal.

Photo of Cindy D. Hanson Cindy D. Hanson

Cindy Hanson focuses her practice on class action defense. Cindy has handled hundreds of matters under the Fair Credit Reporting Act, including over two dozen class actions.

Photo of Jared Bissell Jared Bissell

Jared Bissell is an attorney in the firm’s Consumer Financial Services and Financial Services Litigation practices where he is dedicated to obtaining optimal results for clients in a variety of compliance issues as well as federal and state litigation matters.

Photo of Joseph DeFazio Joseph DeFazio

Joseph DeFazio has extensive experience as a trial and appellate litigator in federal and state courts.  He represents and advises a wide array of financial services companies in matters related to consumer protection laws and regulations.

Photo of Andrew Buxbaum Andrew Buxbaum

Andrew specializes in representing clients in the financial services industry (including banks, lenders, mortgage companies, debt collection firms and loan servicers) in consumer litigation, bankruptcy, and regulatory compliance matters.

Photo of Carter Nichols Carter Nichols

Carter is an attorney in the firm’s Financial Services Litigation practice. His practice focuses on consumer protection statutes and complex litigation, including claims arising under Fair Credit Reporting Act (FCRA), Fair Debt Collection Protection Act (FDCPA), and Telephone Consumer Protection Act (TCPA).

Photo of Justin Golart Justin Golart

Justin is an associate in the firm’s consumer financial services practice where he represents clients in consumer law, business disputes, and commercial litigation. He is part of the firm’s national practice defending consumer-facing companies of all types in individual claims and class actions.

Photo of Ethan G. Ostroff Ethan G. Ostroff

Ethan specializes in the defense of consumer actions, including class and mass actions, general business litigation, as well as regulatory compliance.

Photo of Jonathan Floyd Jonathan Floyd

Jonathan has a primary focus on Financial Services Litigation and represents clients in the areas of class action litigation and business disputes, in both federal and state court.

Photo of Alexandria Pritchett Alexandria Pritchett

Alexandria is an associate in the firm’s Consumer Financial Services practice. She recently graduated from the University of San Diego School of Law, where she completed her J.D. and served as president of the Black Law Students Association. 

 

While in law school, Alexandria 

Alexandria is an associate in the firm’s Consumer Financial Services practice. She recently graduated from the University of San Diego School of Law, where she completed her J.D. and served as president of the Black Law Students Association. 

 

While in law school, Alexandria served as a certified legal intern for the San Diego Public Defender’s Office. She also served as a corporate counsel intern for AMN Healthcare and judicial extern for the Hon. Cynthia Bashant of the U.S. District Court of the Southern District of California. Alexandria earned her B.A., cum laude, from Syracuse University. 

 

At USD Law, Alexandria was admitted into the Order of Barristers and received CALI Excellence Awards in the following courses: Legal writing and research, Jurisprudence, and Civil Rights Theories.

**Licensed to practice in California.

Photo of Stephen Lozier Stephen Lozier

Steve assists clients with navigating the variety of laws in consumer financial services with particular focus on federal consumer protection statutes such as the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and the Telephone Consumer Protection Act (TCPA).

Photo of Jim Trefil Jim Trefil

Jim specializes in complex litigation, financial services litigation and consumer litigation.

Photo of Carlin McCrory Carlin McCrory

Carlin is a regulatory, compliance, and payments attorney with experience representing financial institutions, fintechs, lenders, debt collectors, payment processors, neobanks, virtual currency companies, and mortgage servicers.

Photo of Keith J. Barnett Keith J. Barnett

Keith Barnett is a litigation, investigations (internal and regulatory), and enforcement attorney with more than 15 years of experience representing clients in the financial services and professional liability industries.

Photo of Noah DiPasquale Noah DiPasquale

Noah is an associate in the firm’s Consumer Financial Services practice, where he represents clients in consumer law, business disputes and commercial litigation. His practice focuses particularly on national class-action litigation arising under consumer protection statutes, including the Fair Credit Reporting Act (FCRA)…

Noah is an associate in the firm’s Consumer Financial Services practice, where he represents clients in consumer law, business disputes and commercial litigation. His practice focuses particularly on national class-action litigation arising under consumer protection statutes, including the Fair Credit Reporting Act (FCRA) and the Telephone Consumer Protection Act (TCPA).

Photo of David N. Anthony David N. Anthony

David is an experienced trial attorney with a concentration in litigating financial services and business disputes, including class actions related to the FCRA, FDCPA, TCPA and other consumer protection statutes.

Photo of H. Scott Kelly H. Scott Kelly

Scott specializes in complex litigation and business disputes.

Photo of Paul Boller Paul Boller

Paul Boller helps clients navigate a variety of federal and state statutory and regulatory requirements in consumer financial services.

Photo of Mark J. Windham Mark J. Windham

Mark Windham is an associate in the firm’s Consumer Financial Services practice, with a focus on Financial Services Litigation and consumer law compliance. Mark’s principal areas of practice include consumer law, business disputes and commercial litigation.

Photo of Jonathan Kenney Jonathan Kenney

Jonathan Kenney is an associate in the firm’s Financial Services Litigation practice, with a focus on representation of national clients in federal and state court. Jonathan’s principal areas of practice include class action litigation, consumer law, business disputes and commercial litigation. Jonathan has…

Jonathan Kenney is an associate in the firm’s Financial Services Litigation practice, with a focus on representation of national clients in federal and state court. Jonathan’s principal areas of practice include class action litigation, consumer law, business disputes and commercial litigation. Jonathan has particular expertise in defending financial services companies in litigation under various federal statutes and regulations, including the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Fair Credit Reporting Act (FCRA), and the Truth-in-Lending Act (TILA) and Regulation Z (Reg Z).

Photo of Jon S. Hubbard Jon S. Hubbard

Jon Hubbard is a Partner in the firm’s Financial Services Litigation practice. A skillful litigator, Jon provides clients with valuable insights, strategy and analysis based on his wide-ranging experience in both private practice and in-house counsel positions.

Photo of Stephen Steinlight Stephen Steinlight

Stephen Steinlight has nearly two decades of experience as a litigator in a broad range of complex business, commercial, corporate, real estate, banking, financial services, consumer finance, securities industry/broker-dealer, white-collar/regulatory, and labor and employment matters.

Photo of Chris Capurso Chris Capurso

Chris’ practice focuses on consumer financial services law, primarily on federal and state law compliance matters. Chris regularly advises financial institutions, lenders, and sales finance companies in the development and maintenance of closed-end and open-end lending, automobile finance, fintech, point-of-sale, small dollar, and…

Chris’ practice focuses on consumer financial services law, primarily on federal and state law compliance matters. Chris regularly advises financial institutions, lenders, and sales finance companies in the development and maintenance of closed-end and open-end lending, automobile finance, fintech, point-of-sale, small dollar, and other credit programs. He provides guidance on federal consumer protection laws and regulations, including TILA, ECOA, ESIGN, and GLBA.

Photo of Massie P. Cooper Massie P. Cooper

Massie focuses her practice in the areas of business disputes and complex litigation in the consumer financial services industry.

Photo of Alan D. Wingfield Alan D. Wingfield

Alan Wingfield is a partner in the firm’s Consumer Financial Services practice, with a focus on Financial Services Litigation and consumer law compliance counseling. Alan has represented businesses in many venues nationally in class action and individual consumer litigation. Alan’s practice includes compliance…

Alan Wingfield is a partner in the firm’s Consumer Financial Services practice, with a focus on Financial Services Litigation and consumer law compliance counseling. Alan has represented businesses in many venues nationally in class action and individual consumer litigation. Alan’s practice includes compliance counseling to help businesses with the myriad federal and state consumer protection laws and laws regulating financial services companies.

Photo of Alice Hodsden Alice Hodsden
Photo of Courtney Hitchcock Courtney Hitchcock
Photo of David M. Gettings David M. Gettings

Dave Gettings is a partner who focuses on defending his clients in consumer class actions and complex commercial litigation nationwide.  He specializes in class actions and consumer litigation involving a variety of federal and state laws and regulations, including the Fair Credit Reporting…

Dave Gettings is a partner who focuses on defending his clients in consumer class actions and complex commercial litigation nationwide.  He specializes in class actions and consumer litigation involving a variety of federal and state laws and regulations, including the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and associated FCC regulations, the Fair Debt Collection Practice Act (FDCPA), the Truth-in-Lending Act (TILA), the Electronic Fund Transfer Act (EFTA), and many similar state consumer protection statutes.

Photo of Edgar Vargas Edgar Vargas

Edgar Vargas is a Certified Information Privacy Professional (CIPP/US). He assists clients on compliance and litigation issues, including issues regarding privacy and cybersecurity laws. He is fluent in Spanish, allowing him to effectively communicate with and serve Spanish speaking clients.

Photo of Graham Dean Graham Dean

Graham is an associate in the firm’s Cybersecurity, Information Governance, and Privacy Practice. In this role, Graham assists clients across various industries with issues related to data privacy. He has experience handling matters relating to the CCPA, CPRA, FCRA, CDPA, CPA, PIPA, LGPD…

Graham is an associate in the firm’s Cybersecurity, Information Governance, and Privacy Practice. In this role, Graham assists clients across various industries with issues related to data privacy. He has experience handling matters relating to the CCPA, CPRA, FCRA, CDPA, CPA, PIPA, LGPD, and a plethora of other privacy and banking secrecy laws in the Americas.

Photo of Robyn Lin Robyn Lin

Robyn is a privacy and data security attorney who focuses on helping clients understand and maintain data compliance.

Photo of Ronald I. Raether, Jr. Ronald I. Raether, Jr.

Ron understands technology and specializes in responding to data integrity events (breach response) and advising companies on maximizing data use through multiple regulatory environments.

Photo of Sadia Mirza Sadia Mirza

Sadia is a Certified Information Privacy Professional in the United States (CIPP/US) and a Certified Information Privacy Manager (CIPM). She works with clients on a wide array of data protection and privacy matters, including the recently enacted California Consumer Privacy Act, and also…

Sadia is a Certified Information Privacy Professional in the United States (CIPP/US) and a Certified Information Privacy Manager (CIPM). She works with clients on a wide array of data protection and privacy matters, including the recently enacted California Consumer Privacy Act, and also specializes in incident response having handled a number of data breaches and investigations in a variety of industries.

Photo of Elizabeth Briones Elizabeth Briones

Elizabeth Briones is an associate in the firm’s Consumer Financial Services practice with a focus on complex litigation, professional liability, and product liability. 

Photo of Sarah Siu Sarah Siu

Sarah represents clients in consumer law, business disputes, and commercial litigation as a member of the firm’s Consumer Financial Services practice. The nationally ranked Consumer Financial Services practice assists clients in navigating consumer finance and privacy laws, including fair lending and fair credit…

Sarah represents clients in consumer law, business disputes, and commercial litigation as a member of the firm’s Consumer Financial Services practice. The nationally ranked Consumer Financial Services practice assists clients in navigating consumer finance and privacy laws, including fair lending and fair credit reporting, debt collection, auto finance, and mortgage servicing issues.

Photo of Mary C. Zinsner Mary C. Zinsner

Mary Zinsner is a partner in Troutman Pepper’s Washington, D.C. office who handles high stakes matters for banks nationwide. Mary focuses her practice on litigation and strategy in lender liability, check and bank operation, class action, consumer finance, fiduciary matters, and creditor’s rights…

Mary Zinsner is a partner in Troutman Pepper’s Washington, D.C. office who handles high stakes matters for banks nationwide. Mary focuses her practice on litigation and strategy in lender liability, check and bank operation, class action, consumer finance, fiduciary matters, and creditor’s rights disputes. She has also been accepted into the American Arbitration Association’s (AAA) Roster of Arbitrators. Viewed as leaders in the practice of alternative dispute resolution (ADR), AAA arbitrators are required to receive ongoing education in the art and science of arbitration and demonstrate knowledge, prowess, mastery, and proficiency in a particular field.

Photo of Susan Flint Susan Flint
Photo of Jed Komisin Jed Komisin

John E. “Jed” Komisin defends clients engaged in civil litigation. He has significant courtroom experience and works with his clients to find comprehensive solutions to their legal issues.

Photo of Meagan Mihalko Meagan Mihalko

Meagan specializes in consumer financial services litigation with a focus on debt buyers and collectors.

Photo of Tina Safi Felahi Tina Safi Felahi

Tina Safi Felahi represents healthcare clients, including health plans and healthcare insurers, in complex business litigation matters. She is particularly experienced in handling managed care disputes from inception through trial.

Photo of Chad R. Fuller Chad R. Fuller

Chad specializes in the defense of consumer class actions and general business litigation. He is one of the few attorneys in the country that has tried TCPA cases to verdict.

Photo of Virginia Bell Flynn Virginia Bell Flynn

Virginia specializes in complex litigation, business disputes, financial services litigation, and consumer litigation.

Photo of Brooke Conkle Brooke Conkle

Brooke focuses her practice on complex litigation and federal consumer protection statutes, including the Fair Credit Reporting Act (FCRA) and Regulation V (Reg V), the Equal Credit Opportunity Act (ECOA) and Regulation B (Reg B), the Telephone Consumer Protection Act (TCPA), and Unfair…

Brooke focuses her practice on complex litigation and federal consumer protection statutes, including the Fair Credit Reporting Act (FCRA) and Regulation V (Reg V), the Equal Credit Opportunity Act (ECOA) and Regulation B (Reg B), the Telephone Consumer Protection Act (TCPA), and Unfair and Deceptive Acts and Practices laws (UDAP).

Photo of Oliver Hamilton Oliver Hamilton

Oliver is an associate in the firm’s Consumer Financial Services practice. He recently graduated from University of California, Hastings College of The Law, where he completed his J.D., magna cum laude and was a recipient of several CALI Awards. Oliver also served as…

Oliver is an associate in the firm’s Consumer Financial Services practice. He recently graduated from University of California, Hastings College of The Law, where he completed his J.D., magna cum laude and was a recipient of several CALI Awards. Oliver also served as Executive Notes Editor for the Hastings Law Journal.

While in law school, Oliver served as extern in the U.S. District Court for the Northern District of California, and as a summer law clerk in the United States Attorney’s Office. Oliver received his B.A. from the University of North Carolina at Chapel Hill.