On October 16, the New York State Department of Financial Services (NY DFS) issued an industry letter to entities regulated by NY DFS (covered entities) providing guidance addressing the cybersecurity risks associated with the use of artificial intelligence (AI). The guidance purportedly aims to assist covered entities in understanding and assessing cybersecurity risks associated with threats arising from the use of AI by cybercriminals and the controls that may be used to mitigate those risks. The NY DFS emphasizes that this new guidance does not impose any new requirements on covered entities, but rather it provides an outline for meeting existing compliance obligations under the NY DFS Cybersecurity Regulation, 23 NYCRR Part 500, in light of the advancements in AI technology.
artificial intelligence
AI in Payments: Practical Applications and Legal Insights
By Jason Cover & Carlin McCrory on
Posted in Payments Pros, Podcasts
In the latest episode of Payments Pros, host Carlin McCrory is joined by Jason Cover to discuss the role of artificial intelligence (AI) in the payments industry. They define AI and generative AI, highlighting its capabilities in generating text, images, and other data. Jason outlines four key considerations for using AI: ensuring data quality, adhering to applicable laws, understanding AI operations, and maintaining human oversight.
How Voice AI and Machine Learning Redefine Call Center Controls
By Stefanie Jackman & Chris Willis on
Posted in Podcasts, The Consumer Finance Podcast
Please join Troutman Pepper Partners Chris Willis and Stefanie Jackman, along with special guest Prodigal Banking Strategy Leader Scott Hamilton for a discussion about how voice AI and machine learning contribute to more efficient call center controls plus much more. Topics include: