In this episode of The Consumer Finance Podcast, Chris Willis is joined by Troutman Pepper Locke Partners Lindsey Kress and Regina McClendon to analyze the complexities of the California Consumers Legal Remedies Act (CLRA). The discussion highlights recent amendments, including the prohibition on drip pricing, and examines strategic approaches for businesses facing potential litigation under this statute. With a focus on understanding the CLRA’s unique provisions and defenses, the episode offers valuable guidance for companies navigating consumer protection challenges in California, along with addressing class action risks and safe harbors.

Transcript: Feeling the Heat: Strategies to Keep Cool Under California’s Consumers Legal Remedies Act (PDF)

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Photo of Lindsey Kress Lindsey Kress

Lindsey focuses her practice on defending clients in class action and financial services litigation, as well as advising on privacy and cybersecurity issues. She regularly represents clients in complex matters in state and federal courts across the country. Lindsey has trial experience and…

Lindsey focuses her practice on defending clients in class action and financial services litigation, as well as advising on privacy and cybersecurity issues. She regularly represents clients in complex matters in state and federal courts across the country. Lindsey has trial experience and has argued cases at both the trial and appellate levels. She also advises on emerging privacy and cybersecurity litigation and compliance issues related to data collection, use, sharing, and protection.

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Photo of Regina McClendon Regina McClendon

Regina focuses her practice on class actions, business and commercial litigation, and financial institution litigation. She represents a diverse range of clients, including sales companies, mortgage banking companies and servicers, auto finance companies, insurance companies, transportation companies, banks, and other financial institutions. Regina…

Regina focuses her practice on class actions, business and commercial litigation, and financial institution litigation. She represents a diverse range of clients, including sales companies, mortgage banking companies and servicers, auto finance companies, insurance companies, transportation companies, banks, and other financial institutions. Regina assists clients with litigation and regulatory matters involving claims of unfair or deceptive business practices, consumer protection statute violations, breach of contract, fraud, and violations of TILA, RESPA, FCRA, FDCPA, and TCPA.

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Photo of Chris Willis Chris Willis

Chris is the co-leader of the Consumer Financial Services Regulatory practice at the firm. He advises financial services institutions facing state and federal government investigations and examinations, counseling them on compliance issues including UDAP/UDAAP, credit reporting, debt collection, and fair lending, and defending…

Chris is the co-leader of the Consumer Financial Services Regulatory practice at the firm. He advises financial services institutions facing state and federal government investigations and examinations, counseling them on compliance issues including UDAP/UDAAP, credit reporting, debt collection, and fair lending, and defending them in individual and class action lawsuits brought by consumers and enforcement actions brought by government agencies.

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